Change Support Analyst

Job Title: Change Support Analyst

Location: Canary Wharf, London

Working mode: Hybrid, 3 days on-site and 2 working from home

Contract: 6 months 

Start: ASAP

Overall Purpose of the Role

We are seeking a highly capable and self-driven Change Support Analyst to join a critical team focused on integrating generative AI tools (alongside our proprietary in-house AI tools) into core business functions.

This is a high-impact, fast-paced contract where your ability to organize, document, and analyse will be paramount. You must be prepared to hit the ground running and immediately contribute to project milestones and deliverables.

Key Responsibilities

This role is focused on providing crucial support across Data Analysis, Process Mapping, and Project Documentation, ensuring the project team can operate efficiently and deliver value.

Supporting AI Implementation & Process Excellence

• Provide key support to the implementation team integrating Generative AI tools (CoPilot, ChatGPT) and automation solutions (UiPath). Your existing knowledge of these tools or similar technologies is vital for effective collaboration.

• Assist in process improvement initiatives by performing detailed process mapping and documenting existing and future-state workflows.

• Support system analysis efforts, focusing on documenting processes and providing analytical insight to inform implementation strategy.

Analytical and Project Support

• Execute crucial data analysis (no coding required) on large datasets, utilizing Microsoft Excel and CoPilot to help the team make informed decisions.

• Analyse data across 20 critical product validation points to support the quality assurance and operational readiness of new AI products.

• Support the project management team by assisting with the planning of milestones, tracking progress, and ensuring that project documentation is current and complete.

Documentation, Training & Expertise

• Produce high-quality project documentation, including drafting and finalizing detailed Standard Operating Procedures (SOPs).

• Act as a Subject Matter Expert (SME), providing support to users and running training sessions to facilitate the adoption of new tools and processes.

• You are expected to be the source of immediate expertise, joining the team ready to provide guidance without the need for an initial formal training period.

Key Skills & Experience

• Demonstrable track record of hitting the ground running and providing immediate, impactful support in a demanding project environment.

• Strong practical knowledge of or comfort level with Generative AI tools (e.g., CoPilot, ChatGPT, etc.) and/or process automation tools (e.g., UiPath).

• Expert proficiency in Data Analysis, with advanced skills in Microsoft Excel and using data to support decision-making.

• Exceptional skills in Process Mapping and creating detailed Project Documentation (e.g., SOPs).

• Proven experience supporting a Project Manager or Change Management team, including task tracking and planning support.

• Must be results-oriented and able to clearly articulate how your support efforts are contributing to the team's demonstration of value.

Highly Desirable

• Previous or current professional experience within Barclays.

If you are a driven, highly organized professional ready to provide critical support to a major AI and automation project, apply today.

Working Environment

• Hybrid working model: Canary Wharf, London. 3 days on-site and 2 working from home

• Fast-paced, evolving environment with shifting priorities

• Hands-on, autonomous role with no direct reports

• Candidates must be adaptable, confident, and able to contribute immediately

About Barclays

Barclays is a British universal bank, operating across retail banking, payments, and top-tier corporate and investment banking. We’re driven by our mission to help people achieve their ambitions – in the right way.

Our Values

Respect • Integrity • Service • Excellence • Stewardship 

These values guide everything we do – for our clients, customers, colleagues, and communities.

Diversity and Inclusion

We’re committed to creating a workplace where everyone feels they belong. Diversity, equity, and inclusion are central to our culture and how we operate.

Hybrid Working

This role follows Barclays' hybrid working model: 3 days on-site in London with remote work on remaining days.

Contractor Benefits (via Randstad Sourceright)

• Paid holiday entitlement

• 24/7 Employee Assistance Programme

• Access to lifestyle and retail discounts