Location: Northampton - Flexible WFH
Length: 6 Months
About Barclays Payments
Barclays Payments is a diversified business offering end to end payment solutions to businesses of all sizes across all customer segments. We are the leading acquirer in the UK and number two in the Europe by processing volume. Together, we have exciting plans to lead Payments into the future.
Our dynamic team brings together broad expertise spanning Sales, Product, Partnerships Digital, Data and more. At Barclays all colleagues are supported to bring their whole selves to work – to showcase their talents, develop their careers, create compelling propositions and innovate for our customers.
We’re always on the lookout for diverse talent to help take the complexity out of payments as we deliver a best in class, seamless and intuitive service for our customers and partners.
About Barclays Payments Product
Barclays Payments Product are responsible for defining and developing market leading products that meet the needs of our clients – from small business though to large and multinational corporates - and managing those products though their lifecycle by continuing to enhance and re-define them so that they continue to be relevant and meet our client’s needs and deliver a superior customer experience
Overall purpose of role
This role is to take primary responsibility, working with the Project/Programme Manager and senior stakeholders to identify, quantify, plan and control business analysis related activity on a business change project/programme from initial scoping, requirements gathering, through to operational design.
Lead and manage specific project business analysis work streams to meet project targets.
Actively contribute to the realisation of the project aims and objectives, and the contribution of business analysis to those aims and objectives.
Ensure the delivery and presentation of business analysis is to appropriate levels of quality, on time and within budget, in accordance with the project plan.
Undertake business analysis interviews (including organising and facilitating joint requirements planning sessions and working groups)
Work with business-side clients to produce clear sets of requirements which enable the business to realise their required benefits.
Drive the delivery of pragmatic business and operational design solutions which maximise benefits while achieving the desired business outcomes.
Assess and design new business change processes, systems, products and services on a change project
Provide specialist, objective and analytical insight on all business analysis related activity on a change project.
Create and maintain clear and comprehensive business reporting and data requirements.
Ensure all governance, risk management, controls and compliance requirements are considered during development of requirements and designs.
Provide an aggregate high level view of the combined proposed solutions and ensure alignment with the change solution and traceability against business requirements.
Provide leadership and coaching to ensure that all staff are aligned to the goals and culture of Barclays.
Act as a role model in terms of both delivery and behaviour for all staff in Barclays.
Stakeholder Management and Leadership
Effective management and reporting of own time to deliver against project plan.
Work with the wider project team to understand the needs of each stakeholder throughout the change project, and how these can be fulfilled by the project team.
Provide analytical support to business stakeholders, project management and leadership team.
Ensure adherence to required processes, escalating where appropriate.
Provide direction and support to BA4, handling change requests and keeping everyone on the project within allotted time constraints.
Manage and provide objective feedback on Business Analysts during each project ‘assignment’ e.g. conducting peer reviews.
Decision-making and Problem Solving
Adapt to changing requirements, re-prioritising and changing course as necessary, supporting the wider team in making any necessary changes.
Management of issues and escalations across a matrix structure.
Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.
Understand the appropriate Policies & Standards applicable to my role through reading the Code of Conduct and other training allocated to me. Where responsible for risks and controls ensure that these are appropriate and fit for purpose.
Where applicable, all key risks identified, tracked, logged and managed as per the Risk Framework procedures.
Where applicable, all key controls to have identified owners, with audit trail of regular review and maintenance together with supporting records.
Where applicable, all risk events (incidents) or control failures to be escalated, investigated, reported and fixed at root cause to prevent reoccurrence
All mandatory training completed to deadline and understood within given timescales.
Proven influencing, networking and stakeholder management skills
Ability to juggle priorities, multi- task and flawlessly execute at speed
Ability to deliver under pressure and to short timeframes.
Highly organised and structured, but flexible in the face of ambiguity or change.
Naturally proactive with a passion for learning.
Analytical, creative and innovative – able to conceive original and practical solutions to complex and business critical problems.
Flexibility in working hours – off-shore teams and deadline driven
Essential Skills/Basic Qualifications:
Knowledge of the roles, responsibilities and value-add of Barclays Change Management Community.
Excellent commercial judgment and overall understanding of the Financial Services Industry, particularly the business impact of the regulatory environment.
Professional communications – making oneself understood, sharing information, listening to and encouraging others to get involved
Understanding of the interface between intricate business needs and the complex legal and regulatory environment in which the business operates.
Knowledge of Group Mandated Business Change methods, standards and tools.
Desirable skills/Preferred Qualifications:
Formal business analysis and change management training e.g. PRINCE, Agile (or equivalent) and experience of agile delivery.
Preference to be accredited with industry standard BA qualification
Experience of complex projects
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.
Purpose, Values and Mindset
We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.
We operate with honesty, transparency and fairness in all we do.
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
We champion innovation, and use our energy, expertise and resources to make a positive difference.
We prize sustainability, and are passionate about leaving things better than we found them.
Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.