Senior Centre of Excellence Executive

Senior Customer Administrator

Contract length: 6 Months

Location: Glasgow

Department: Centre of Excellence

Job type: Contract

Hours: 35 per week (Monday to Friday)

Overall purpose of role

he role holder will be the primary contact for the client, supporting their investment, Wealth planning and day to day banking needs. They will handle a wide variety of interactions from WM&I clients covering every aspect of Barclays banking products and investment servicing. They will be responsible for developing the client relationship with Barclays through delivery of a professional service via telephony, and digital channels. The role holder must effectively manage their workload whilst adhering to strict regulatory requirements. The role holder will deliver a reactive service to handle clients’ enquiries and a proactive service as a financial coach, ensuring clients are informed as to the products and services that will allow them to manage their accounts in the most efficient manner. The role holder will be the first point of contact for the team that they work in driving technical development and supporting with escalations and complex issues

Key Accountabilities

• They will work closely with a range of internal stakeholders to deliver a high quality of service to WM&I clients

• They will be accountable for delivering an effortless service by using situational empathy on every client interaction and taking responsibility for investigating and resolving client queries effectively

• The role holder will be the first point of contact for the team that they work within providing technical and procedural support, driving technical development

• They will deal with WM&I clients via telephone and digital channels ensuring they receive the highest standard of service in all interactions

• They will ensure all client contacts and relevant client information are recorded accurately on all applicable systems and will be responsible for responding in a timely and professional manner to client requests, owning task execution end to end

Essential Skills

• Excellent command of English language both verbal and written

• Strong digital knowledge

• Strong computer literacy

• Excellent planning and organisational skills

Desirable Skills

• Strong customer service skills

• Excellent attention to detail

• General understanding of the marketplace, products, legislation and regulation and understands the implications to the role (e.g. anti money laundering and KYC)

About Barclays

Barclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.

Values

Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measure and reward the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.

Diversity

Barclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.

Hybrid Working

Barclays is currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. Barclays is flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. Barclays also has a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances

Your Benefits

As a contract employee of Randstad Sourceright, you’ll receive a wide range of financial and personal benefits. There’s enrolment in a pension plan (after 12 weeks on assignment) and holiday pay. You’ll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there’s discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.