Customer Service Advisor

Location: Worcester

Length: 6 months

PAYE only 

Overall purpose of the role:  

Are you enthusiastic, customer-focused, and passionate about helping people? We are looking for a friendly and engaging Customer Service Advisor to join our branch team in Worcester. This role is a 6-month contract covering maternity leave, offering competitive hourly pay, full training, and a warm, welcoming working environment.

As a Customer Service Advisor, you will serve as the host and primary face of the branch. Your core focus will be delivering outstanding, welcoming service to every customer who walks through the doors. You will engage proactively with visitors, understand their needs and assist them with in-branch solutions.

• Branch Host: Positioned near the main entrance, welcoming customers into the branch with warmth, energy and enthusiasm.

• Digital Support: Assisting customers at self-service devices and demonstrating how to navigate digital options with confidence.

• Customer Engagement: Identifying customer needs promptly and directing them to the appropriate services or team members.

• Focused Service: Deliver high-quality customer care without traditional cash counting or till administration duties.

• Positive Energy: A smiling, warm and proactive approach to customer service.

• Great Communication Skills: High confidence when engaging with customers from all walks of life.

• Customer Service Experience: Background in customer-facing roles is welcome, including retail, hospitality or telephony/contact center experience.

• Basic Digital Skills: Ability to comfortably use laptops and basic IT applications.

About Barclays 

Barclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group. 

Values 

Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measure and reward the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it. 

Diversity

Barclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals. 

Hybrid Working:

At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home.  We have a structured approach where colleagues work at an onsite location on fixed, ‘anchor’, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

Your Benefits 

As a contract employee of Randstad Sourceright, you’ll receive a wide range of financial and personal benefits. There’s enrolment in a pension plan (after 12 weeks on assignment) and holiday pay. You’ll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there’s discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.