Digital Product Manager

Digital Product Manager

Contract length: 6 Months

Location: Northampton 

Department: Digital Platforms

Job type: Contract

Hours: 35 per week (Monday to Friday)

Overall purpose of role

The role holder will be responsible for the lifecycle of their product or service journey proposition, working with various internal and external stakeholders to continuously improve the customer / client experience based on data, research and feedback. They will input into a service, product and proposition roadmap and influence ongoing iterations, working with multidisciplinary teams to deliver on the vision. They will be responsible for embedding business and operational readiness, including servicing. Considering the regulated nature of financial services, they will have a good understanding of regulatory compliance and effective risk management with the requisite controls, alongside a good understanding and application of relevant guidelines relating to customers in vulnerable circumstances

Key Accountabilities

• Design, develop and maintain end-to-end services, products, propositions and journeys for delivering the outcomes needed to deliver the customer strategy and lead the execution of the business priorities

• Manage ongoing strategic partnerships that deliver key business outcomes

• Develop a good understanding of the industry developments and relative positioning of the company’s products and services versus the competition to input into the customer strategy and subsequent service, product and proposition development

• Liaise effectively with internal stakeholders in group functions, BX, business functions and external stakeholders to get buy in for the service, product or segment strategy. 

• Drive service/product/ proposition launches and promotional plans including working with the public relations team, colleague communications and senior leadership in the bank.

Essential Skills

• Ability to give strong support and challenge to Product, Customer, Channels, Business Banking and BX operational and Technical teams.

• Strong Commercial analytical skillset 

• Knowledge or experience of managing a feature backlog, writing user stories and acceptance criteria, working with design and engineering teams to shape, build and release working software, analysing and optimising the digital feature’s performance using web analytics and other tools

• Strong knowledge of the economy, market and customer trends affecting the Business

• Understands digital technology and has an awareness of how digital services work; data models, APIs, platform and system architecture

• Knowledgeable of online and/or mobile services, their capabilities and trends

• Knowledge or experience of delivering transformational change

Desirable Skills

• Desire and track record of building internal and external relationships to enhance business performance

• Proven capability of working with matrix and cross-functional teams.

About Barclays

Barclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.

Values

Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measure and reward the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.

Diversity

Barclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.

Hybrid Working

Barclays is currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. Barclays is flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. Barclays also has a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances

Your Benefits

As a contract employee of Randstad Sourceright, you’ll receive a wide range of financial and personal benefits. There’s enrolment in a pension plan (after 12 weeks on assignment) and holiday pay. You’ll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there’s discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.