Digital Media Content Creator

Digital Media Content Creator

Contract length: 6 Months

Location: Glasgow, Barclays Glasgow Campus

Department: HR Optimisation

Job type: Contract

Overall purpose of role

This role will be working as part of a large and complex global HR Transformation programme and will be focussed on transforming and creating content as part of the HR content management strategy.  You will be responsible for providing a consumable colleague content experience portfolio that is accessible across HR and non-HR stakeholder groups and personas. You will be working with a team of content creators, conversational designers and digital media creators, to build exceptional content to engage and inform colleagues in over 30 countries

Key Accountabilities

• Develop quality, impactful and accessible content and knowledge across the user interface solution that will resonate with both HR and non-HR audience groups, and ensures continued uptake

• Deliver project tasks, working with digital copywriters, content managers, designers, and stakeholders

• Create and update content in ServiceNow, using standard templates and components, assigning tags, sourcing imagery, identifying keywords, writing metadata, uploading documents, and managing records

• Using appropriate language for a range of colleague-facing content, from informative to functional, including HR policies, standard operating procedures, work instructions, guidance, and letter templates

• Support the development of global content guidelines, consistently using a user-friendly tone of voice 

• Quality assure and edit content written by fellow content creators 

• Simplify the complex, using credible language and insight to create seamless user journeys

• Provide reasoned, open feedback and respond positively to feedback from stakeholders

• Review and assess content requests and existing content from a colleague usability perspective

• Manage your own workload and multiple tasks 

Essential Skills

• advanced CMS (Content Management System) experience with the ability to select appropriate components, imagery, and follow accessibility guidelines 

• Strong focus and attention to detail, including the ability to review your own and peers' work

• The ability to act speedily, decisively and flexibly, using sound judgment to deliver engaging content with pace and precision 

• Collaborative and great communicator comfortable following processes and working in a creative team

• Conceptual thinking, ideas generation and writing for a superior user experience 

• Results-focused and strategic, with an appreciation of how data and insight should influence copy

• Awareness of user experience factors and concepts 

• A creative approach to coming up with ideas for presenting content and getting a message across

• Organised with the ability to manage and deliver multiple projects, to tight deadlines

• Strong interpersonal and influential skills to engage a broad range of stakeholders

• Strong knowledge of recent developments in the market – content, copy, research and technology

About Barclays

Barclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.

Values

Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measure and reward the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.

Diversity

Barclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.

Hybrid Working

Barclays is currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. Barclays is flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. Barclays also has a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances

Your Benefits

As a contract employee of Randstad Sourceright, you’ll receive a wide range of financial and personal benefits. There’s enrolment in a pension plan (after 12 weeks on assignment) and holiday pay. You’ll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there’s discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.