Customer Service Executive

Customer Service Executive

6 Months
PAYE

This role is a HYBRID Role working 2 days in the office (WA16 9EU) per week. 

Shift pattern: Monday to Friday between 8am and 10pm*
*core hours: 9am-5pm

No previous banking knowledge is needed. You can apply from retail, hospitality, travel, or any customer-related industry. Your integrity, communication, and empathy are what Barclays is looking for.

Barclays is looking for a Customer Service Executive to join its Implementation Project Manager Team which predominantly supports mid and large corporates, ensuring these clients are onboarded in an efficient, reliable and controlled manner.
 

To get you off to a great start, you’ll begin the contract with a six-week training program, where you’ll learn about Barclays, banking and the role. This training runs from Monday to Friday, from 9-5pm first 2 weeks in the office.
 

Key Accountabilities 

• Respond professionally to customer queries, ensuring information given is accurate.
• Act as the clients point of contact throughout their transition journey resolving issues and providing support throughout the process.
• Deliver excellent customer service.
• Collate missing & additional information from the client.
• Recognize, register and resolve customer complaints – implementing solutions and prevention mechanisms and escalating issues where necessary. 
• Maintain a customer contact history, recording and updating relevant accurate detail.
• Capture customer information during calls to develop understanding of their needs, updating relevant systems with data.

Essential skills

• Strong customer service experience
• Strong communication skills – ability to communicate in a clear and concise fashion
• Strong technical skills
• Attentive learner and able to grasp new concepts quickly and efficiently
• World class customer service skills
• Time management skills
   

About Barclays

Barclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.

Values 

Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measure and reward the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.

Diversity

Barclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.

Hybrid Working

Barclays is currently operating in a hybrid working environment, meaning that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. Please discuss the details of the working pattern options for the role with the hiring manager.

Your Benefits

As a contract employee of Randstad Sourceright, you’ll receive a wide range of financial and personal benefits. There’s enrollment in a pension plan (after 12 weeks on assignment) and holiday pay. You’ll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there’s discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.