Customer Service Advisor

Role: Customer Service Advisor

Location: Llandudno, North Wales

Overall purpose of the role

As a Customer Service Advisor, you’ll be the primary point of contact for customers, providing friendly and efficient face-to-face support for their daily banking needs. You will bridge the gap between traditional service and digital convenience, ensuring every customer feels supported—whether they are performing a simple transaction or need guidance on protecting themselves from financial crime.

Key Accountabilities:

• Branch Hosting & Service: Act as the first point of contact (Host), meeting and greeting customers and guiding them through transactions at our service devices.

• Consultative Support: Conduct 1:1 face-to-face meetings in a private office setting to resolve queries regarding transactions, direct debits, and account management.

• Digital Empowerment: Assist customers in navigating our banking app, helping them become more confident with digital tools and paperless banking.

• Community Outreach & Education: Staff our mobile banking van traveling along the North Wales coast, specifically focusing on fraud and scam prevention.

  • Represent the bank at "pop-up" shops in local libraries, managing paperless account openings and service queries.

• Fraud Prevention: Identify potential fraud and guide customers on the necessary steps to secure their accounts (full training provided).

• Continuous Improvement: During non-public hours, engage in team huddles, stay updated with role-specific news/emails, and share best practices with your colleagues to improve the customer experience.

Key Skills:

• Exceptional Interpersonal Skills: You are naturally friendly, warm, and genuinely care about helping people.

• Adaptability: Comfortable working "on your feet" in a fast-paced environment and moving between branch, mobile, and community locations.

• Communication: Strong verbal communication skills, with the ability to explain complex banking information in a simple, clear way.

• Tech-Willingness: While deep digital knowledge isn't required initially, you must be eager to learn our digital platforms and teach customers how to use them.

• Professional Integrity: A passion for customer safety and a keen interest in learning how to spot and prevent financial fraud.

About Barclays

Barclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.

Values

Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.

Diversity

Barclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.

Hybrid Working

This is a 100% onsite position based in Llandudno, Wales.

Your Benefits

As a contract employee of Randstad Sourceright, you’ll receive a wide range of financial and personal benefits. There’s enrolment in a pension plan (after 12 weeks on assignment) and holiday pay. You’ll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there’s discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.