Customer Remediation Analyst

Customer Remediation Analyst

Location: Northampton

Length: 6 Months

PAYE only

Hybrid role with 2 days in the Northampton office

Overall purpose of the role

Barclays are now looking to recruit Customer Remediation Analysts to join their Remediation team. The purpose of the Remediation team is to ensure data is correct, before communication is sent out to customers. Customer reference data is also essential to this role, validating this data from customer reference systems to then initiate and process tracing activities working with third party companies. No two days are the same in this position as the right candidate will be dealing with Insolvencies or other circumstances customers maybe involved in.

The right candidate will have experience handling data and being able to manage their workload effectively, as there will be multiple customers cases to handle. There will be an element of attention to detail needed as updating the system regularly after the customer has come back will be a large part of the role.

Key Accountabilities:

• Work with the Project Team, Stakeholders and SMEs in the business to develop a thorough understanding of the project scope and delivery approach, including a technical understanding of the system the product sits on.

• Support problem solving within the Execution workflow working with team leads to identify and resolve issues impacting the Execution teams.

• Delivery – Manage and deliver designated activity within the end-to-end delivery of complex remediation project workflows including:

1) Customer tracing activity

2) Identifying different customer cohorts and organising to progress these in groups through the remediation workflow.

3) Preparing customer letters ensuring that the correct information is included for each customer.

4) Identifying challenges which arise as part of delivery, creating the principles and solutions that will be presented to senior stakeholders for approval.

• Business Analysis – Analyse and interpret project data to determine correct delivery approach across a variety of products, customer cohorts, and remediation objectives.

• Project reporting, workflow control and management - Work closely with the Project and Remediation

• Portfolio Management Office to ensure the following: Proficient tracking and reporting on project Status, adherence to key regulatory milestones, managing project workflows with immediate team colleagues and key shared service resources.

Key Skills:

• Organisation skills to be able to handle workload effectively

• Excellent interpersonal skills and a track record of communicating with and influencing senior Key Stakeholders

• Comfortable working with large sets of data, and the ability to determine the most appropriate way forward using this.

• Comfortable using the Microsoft Office suite of products, particularly Microsoft Excel, Word, and PowerPoint

• Willingness to participate in an environment of continuous improvement, challenge the status quo with creative, innovative ideas and speak up in a constructive way when you see something that does not look right

• Ability to work effectively on your own, or as part of a team.

About Barclays

Barclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.

Values

Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.

Diversity

Barclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.

Hybrid Working

Barclays is currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. Barclays is flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires.

Barclays also has a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances

Your Benefits

As a contract employee of Randstad Sourceright, you’ll receive a wide range of financial and personal benefits. There’s enrolment in a pension plan (after 12 weeks on assignment) and holiday pay. You’ll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there’s discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.