Customer Care Representative
Location - Glasgow
Duration - 6 months
This is a hybrid role, meaning you will be expected to work a mixture of at home and in the office during your employment. At the beginning of your assignment, you will need to be on-site to collect and setup your IT/equipment. This should be dealt with in a day or two, but may take longer. After this, you will be informed when you can work from home and when you are needed to work from the office.
The rotational shift pattern for this role is : 7:00am - 11:00pmm, Monday to Sunday.
Barclays Bank is looking for Customer Care experts to join their team on a contract basis to provide an exceptional customer experience. You will be helping customers to achieve their ambitions and meet their day-to-day banking needs. This is an amazing opportunity to pick-up new skills and help create moments that deeply matter to customers. One connection built, one problem solved, one relationship at a time.
How are you going to help Barclays’ customers?
Understanding Barclays’ products and servicesUsing initiative in developing resolutions by telephone, email, SMS, chat or in person, depending on customer preference, to achieve the right outcome and exceed expectationsDelighting the customer by offering a professional, caring, consistent and outstanding level of serviceBuilding meaningful relationships with customersBeing proactive, present and engaging with clients and colleaguesSharing new ideas of how to improve thingsProviding effective banking hall coordination assisting customers and providing everyday banking solutions where appropriateUndertaking till management and till balancing and taking responsibility for cash management and controlsCompleting all back office and administration activities such as updating customer records and building customer contact informationBeing proactive in understanding the short, medium and long term customer needs as the first point of contact, handing off to the relevant experts where appropriate
You will enjoy this role if you are…
Experienced in communicating with people and give customers a seamless serviceProven ability to use Microsoft Office tools to a high standardVery organisedAble to effectively manage your customer diary and react to periods of heavy customer footfallA strong and empathic communicator A real team player
Barclays is a British universal bank. They are diversified by business, by different types of customers and clients, and by geography. Their businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by their service company which provides technology, operations and functional services across the Group.
Everything Barclays does is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Their values inform the foundations of their relationships with customers, clients, employees and contractors.
Barclays aims to foster a culture where individuals of all backgrounds feel confident in being themselves, feel included and empowered to add value.