Conduct Framework & Policies Manager

Posted Aug 25, 2023
Project ID: BCLYJP00036511
Glasgow, Hybrid
35 hrs/week
6 months
Payrate range

Conduct Framework & Policies Manager

Location: Glasgow, Hybrid Working

Length: 6 month initial contract

PAYE only 

Overall purpose of the role 

The role is integral for the delivery of the Conduct Risk Management Framework within the Compliance Function, and has responsibility for ensuring adherence to the Barclays Control Framework and associated Policies and Standards, and for the Conduct Risk Policies including the underlying Standards and Controls aligned to them.

The Conduct Framework & Policies Team is responsible for the Compliance Risk Management Framework, and the suite of Conduct Risk Policies and Standards (namely, the Customer Protection Policy and four underlying Standards, the Market Integrity Policy and eight underlying Standards, and the Financial Crime Policy and 12 underlying Standards).  This includes the associated key indicators, control environment characteristics, controls, and dashboard reporting.

Key Accountabilities: 

  • Maintenance of the Policies, Standards (and articulation of the H-Global and H-Local Controls) underpinning the Conduct Principle Risk (excluding Product Design and Review (L2) which is owned by Operational Risk); and

  • Primary point of contact for Compliance stakeholders requiring advice and guidance on the implementation of Barclays Conduct Risk Policies and Standards; and

  • Liaison with key stakeholders (for example; Chief Controls Office) in the management of the CRMF in line with the ERMF and BCF.

  • Primary day to day relationship contact for the Policies and Standards across the Compliance Function

  • Frequent and in-depth interaction with senior leaders across internal control functions, business stakeholders and accountable executives at all levels of seniority.  

  • Partner with the Chief Controls Office and Operational Risk to drive efficient and effective implementation of the framework in line with the ERMF and BCF

  • Deliver articulate and suitable updates to senior stakeholders, in written and verbal form, with respect to Policies and Standards delivery status, issues and risks

  • Facilitates cross-function coordination and remediation of issues, actions and planned deliverables with respect to the Conduct Policies and Standards.

Key Skills: 

  • Knowledge of Conduct regulatory environment and risk management frameworks and control requirements

  • Understanding of US/UK/EU/other jurisdictional laws, regulations, regulations, and industry best practice

  • Experience of drafting Policies and/or Procedures

  • Approachable, straightforward, resilient, persuasive – strong negotiation and influencing skills

  • Strong leadership skills – ability to encourage, engage and empower

  • Proven track record of stakeholder management skills

  • Strong organisational, planning and problem-solving skills, ability to multi-task and demonstrate flexible thinking

  • Ability to distil complex issues to clear and concise briefings for senior management

  • Understand materiality of issues and their potential reputational and regulatory impact and clear understanding of when to escalate and to what level

  • Excellent written and verbal communication skills

  • Experience of working within a highly regulated environment along with a sound understanding of the current environment and key issues within financial services.

  • Experience in managing conduct risk compliance, and in particular, working with Policy frameworks.

About Barclays 

Barclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group. 


Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measure and reward the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it. 


Barclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals. 


At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home.  We have a structured approach where colleagues work at an onsite location on fixed, ‘anchor’, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.


Your Benefits 

As a contract employee of Randstad Sourceright, you’ll receive a wide range of financial and personal benefits. There’s enrolment in a pension plan (after 12 weeks on assignment) and holiday pay. You’ll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there’s discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.

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