Community Banker

Community Banker

Location:Great Yarmouth

Length: 3 months (part-time) with a possibility for an extension

We are looking for a Community Banker to join our team on a part-time contract basis to provide an exceptional customer experience by providing excellent service that helps customers to achieve their ambitions and meets their day to day banking needs.

Responsibilities:

• Participating fully in team meetings and huddles, being proactive in sharing new ideas of how to improve things for the team and for customers
• Being proactive, visible and engaging. Providing effective banking hall coordination and assist customers with their essential everyday needs, providing every day banking solutions where appropriate
• Undertaking till management and till balancing and taking responsibility for cash management and controls. Completing all back office and administration activities such as updating customer records and building customer contact information
• Keeping your knowledge on our products and services up to date
• Delighting the customer by offering a professional, caring, consistent and outstanding level of customer service, whereby an emotional connection with the customer is built
• Striving to exceed customer expectations and being empowered to deal with customer requests at first point of contact

Skills:

• Being able to organise your own time, effectively manage your customer diary and react to periods of heavy customer footfall
• Extensive customer service experience
• Excellent communications skills
• Banking background is beneficial