Barclays
Specialist Customer Care Colleague
Specialist Customer Care Colleague
Location: Glasgow, G5 8AQ
Duration: 6 months (initially) Temporary to Permanent Opportunity
Hours/week: 35 hours per week
PAYE Only
Join us as a Specialist Customer Care Colleague within Barclays Business Banking department, where you will provide exceptional customer service to customers while resolving complex cases and offering tailored solutions to ensure the needs of the customer are met for the Mandates team.
These are quick moving inbound telephony roles and you may also be required to manage and prioritise case work whilst engaging with customers to ensure the best outcomes are reached. The role will require you to be flexible to work between the hours of 8am to 8pm, Monday to Saturday on a shift rotation basis which may be subject to change at any time as well as operating on a hybrid working model of 3 days in the office and 2 from home (subject to change).
We are looking for candidates with experience in;
A telephony-based customer service role - demonstrating adaptability and resilience.
Customer-Centric Approach - ability to understand the needs of our business banking customers' and offer personalised solutions.
Demonstrate computer literacy with the ability to navigate digital tools efficiently.
Exceptional time and diary management skills, paired with sharp attention to detail and a consistently punctual, professional approach.
Excellent written and verbal skills
Some other highly valued skills may include;
Experience in Financial Services including previous Banking roles.
Experience of working within a fast-paced environment and being able to work under pressure while maintaining accuracy and attention to detail.
Experience of managing and resolving customer disputes
About Barclays
Barclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.
Values
Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.
Diversity
Barclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.
Onsite
Colleagues who perform ‘onsite’ roles will spend four or five days a week working onsite, depending on the requirements of their role and business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.
Your Benefits
As a contract employee of Randstad Sourceright, you’ll receive a wide range of financial and personal benefits. There’s enrolment in a pension plan (after 12 weeks on assignment) and holiday pay (after eight weeks on assignment). You can discuss any special holiday requests, for weddings, graduations or other significant occasions during this initial period with your team leader. You’ll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there’s discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.