Change Delivery Manager

Location: London 

Length: 6 Months 

PAYE only

Hybrid role with 2 days in the office in London

Overall purpose of the role

Barclays are looking for Change Delivery Managers to join our friendly Transformation team aligned to change delivery. This team collaborates with partnering teams and are responsible to deliver key customer business outcomes and top priorities are delivering on the initiatives via the digital channel ensuring that we have clear insight and understanding of our customers using this channel. The digital channel is fundamental to our strategy and how we are going to continue to grow as a bank and attract more customers.  The role’s primary purpose is to take responsibility for the overall delivery of projects or governance & control processes within and across the main change delivery functions/teams.

This includes overall accountability and end to end delivery for a set of related initiatives or governance as defined by our business portfolio framework. Ensuring all projects or governance processes are delivered within agreed timescales and costs/FTE whilst remaining within agreed budgets. 

We are looking for someone who is passionate about the customer, as a bank we prioritise our customers and their needs providing the best tools for them to do their banking. As a Change Delivery Manager you will be passionate and really value the customer having a clear insight and really understanding them and the channels they use.

Key Accountabilities:

• Accountable for project delivery cycle activities aligning to either individual business case, scope, schedule and cost constraints inherent within the change environment at the project level (including how they intersect with key enablers required for successful delivery (integration, scope, time, cost, quality, HR, communications, risk and procurement management) or delivery of activities within the reporting cycle at a business wide level.

• Responsible for collating data for reporting purposes and be able to present this back to the business

• Supporting our internal teams to accelerate our agenda 

• Accountability for the delivery of an end-to-end business and technology solution supported by the supply chain (internal and external) across multiple processes, systems and infrastructure, where required on a project/programme basis.

• Individual role holders may be required to manage the business governance calendar, facilitate governance forums, manage status review board inputs, co- ordinate and manage resource and demand planning and recruitment processes, authorise travel and purchase orders, manage the change request and governance processes

• Be able to communicate and collaborate with the technical teams 

• Be a key influencer in ensuring projects leverage the Citizenship Lens to “do the right thing” for customers and, wherever appropriate, support the corporate ethos of being a force for good in the community.

• Be able to collaborate with other teams, pulling reports, updates and projects across multiple teams.

• Ensure Change Acceptance & Deployment Planning activities are supported collaboratively across the Group to ensure ‘Business Readiness’ for all change activity.

Key Skills:

• Understanding and experience of using Jira 

• Previous experience in digital projects

• Project Management/Business Change experience in cross functional teams

• Successful stakeholder and supplier management – internal and external, and at a senior stakeholder level be able to work closely with them.

• Evidence of successful people leadership at a mid-management level within a large organisation in a cross matrixed environment

• Knowledge and experience of using Agile and to be adaptable with these skills to able to take those skills and use them in a new environment 

• Good problem solving skills and able to see the bigger picture by connecting out digital chanel to our customers

Desirable 

• Knowledge and experience of previously working in a banking environment

About Barclays

Barclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.

Values

Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.

Diversity

Barclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.

Hybrid Working

Barclays is currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. Barclays is flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. Barclays also has a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances

Your Benefits

As a contract employee of Randstad Sourceright, you’ll receive a wide range of financial and personal benefits. There’s enrolment in a pension plan (after 12 weeks on assignment) and holiday pay. You’ll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there’s discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.