BGI Operations Manager

BGI Operations Manager

6 Months

PAYE Only

About Barclays

Barclays is a transatlantic consumer, corporate and investment bank offering products and services across personal, corporate and investment banking, credit cards and wealth management, with a strong presence in our two home markets of the UK and the US. Our goal is to become the bank of choice by providing superior services to customers and clients and supporting our stakeholders via a commercially successful business that generates long-term sustainable returns.

About Trade & Working Capital

Trade & working capital provides a range of products and solutions that optimise trading operations for our clients. This includes both documentary trade and open account type solutions. 
Overall purpose of role
Responsible for leading and motivating a team of people to exceed client service expectations and support the delivery of strategic change initiatives.

Key Accountabilities

Operations Management.
Responsible for performance management of the team through individual performance plans, setting of objectives and regular reviews.
Develop a high performing team culture through regular communication, coaching, team building and performance management.
Maintaining up to date skills matrix to ensure training needs of individuals and the team are met.
Development of teams core skills to enable them to complete all the task of the team and work with and coach team members to identify and work toward achieving future career objectives.
Apply the formal HR processes as appropriate to deal with cases of poor or inappropriate conduct-DC&G, H&S, Sickness.
Apply the principles of Equality and Diversity in Managing people fairly.
Recognise exceptional performance and be a champion of local incentive schemes and reward activities as they apply.
Responsible for making Trade a great place to work, seeking out staff feedback and addressing issues that need improvement.

Stakeholder Management and Leadership 

Deliver effective communication to all stakeholders, customers and team members varying delivery methods and techniques  as required.
Own all management communications, editing them to suit the audiences and taking responsibility for answering and resolving any queries raised.
Ensure that all management communications are shared with team members in a timely manner.
Share best practice with fellow team managers ensuring that messages shared are consistent between teams.
Take ownership of all questions and queries raised by team members and seek to resolve them in a timely manner.

Risk and Control Objective 

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Person Specification

Leadership and People Management Skills
Workflow Analysis and Planning Experience
Full understanding of TradeManager, Tradeflow and Swift.
Excellent knowledge of International Chamber of Commerce publications which support Trade product suite – URC 522, UCP 600, & ISP 98. 
Excellent knowledge of Trade product suite  –BGIs, Collections, Letters of Credit & Clean Reimbursements.
 

Purpose and Values 

Barclays has a single cross-business Purpose for Barclays and five core Values which underpin it. 

Our Purpose is to create opportunities for people to rise- customers, clients, colleagues and society. 

Put simply this is the answer to the question ‘What is Barclays for and it should guide our every action as employees.

Respect

We respect and value those we work with, and the contribution that they make.

Integrity

We act fairly, ethically and openly in all we do.

Service

We put our clients and customers at the centre of what we do.

Excellence

We use our energy, skills and resources to deliver the best, sustainable results.

Stewardship

We are passionate about leaving things better than we found them.