Technical Business Analyst

Location: Northampton, London, Radbroke

Length: 6 months

PAYE only

Hybrid (1 day/week office-based)

The role holder’s team is based in Northampton, but there’s flexibility to commute to the London or Radbroke offices.

Overall purpose of role:

The role holder will join Barclays’ Customer team to work on the bank’s digital platform’s accessibility. They will input into a service or product proposition roadmap and influence ongoing iterations, working with multidisciplinary teams to deliver on the vision. Considering the regulated nature of financial services, they will have a good understanding of regulatory compliance and effective risk management with the requisite controls, alongside a good understanding and application of relevant guidelines relating to customers in vulnerable circumstances.

Key Accountabilities:

• Helping the relevant teams remediate defects 

• Managing team’s workload

• Acting as a bridge between developers, technical team & business

• Collaborating with the tech development team and stakeholders on a weekly basis where you will be reporting the deflects

• Coordinating testing ( internal and external)

• Creating reports, collating data from JIRA & managing it in Excel sheets

• Managing business meetings and presenting findings to senior management

• Coordinating defect testing which are assigned through JIRA by the developer team

• Partnering with teams across different areas of the business to understand and optimise the operational model to deliver good customer outcomes, efficiencies in the business and reduce the cost of operating the business.

Essential Skills:

• Experience with customer journeys & accessibility is essential

• Knowledgebale experience using Jira and SharePoint systems is beneficial

• Knowledgeable of online and/or mobile services is essential

• Understands digital technology and has an awareness of how digital services work; data models, APIs, platform and system architecture.

• Strong Commercial analytical skillset

About Barclays

Barclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.

Values

Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measure and reward the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.

Diversity

Barclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.

Hybrid Working

Barclays is currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. Barclays is flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. Barclays also has a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances

Your Benefits

As a contract employee of Randstad Sourceright, you’ll receive a wide range of financial and personal benefits. There’s enrolment in a pension plan (after 12 weeks on assignment) and holiday pay. You’ll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there’s discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.