Support Analyst - Data Entry

Posted Jan 24, 2022
Project ID: BCLYJP00023234
35 hrs/week
Payrate range

Support Analyst - Data Entry
Glasgow - Hybrid - 2 days in office, 3 days WFH


About BI Tax Operations

This is an exciting and fantastic opportunity to join a fast moving team to deliver FATCA/CRS/AML regulatory objectives whilst delivering a first class service to stakeholders and customers alike.

About Corporate & IB FATCA/CRS Team

This role provides the opportunity to work in partnership with other Barclays Corporate teams as well as our wider business functions (Retail Personal Clients, Investment Bank, Barclays Wealth and Retail Business Bank) both in the UK and globally.

As a specialist member of the FATCA/CRS (Foreign Account Tax Compliance Act/Common Reporting Standards) team, you will be responsible for obtaining, completing and maintaining all Regulatory FATCA/CRS documentation for all Corporate Clients in accordance with the Bank’s guidelines and in compliance with UK & global financial regulations. 

Overall purpose of role

The role holder will need to review data and analyse to ensure the records are correct and in order for reporting purposes. 

This will involve checking the raw client data and resolving any repairs required in order to ensure the data is completed fully.

The role holder must have attention to detail as well as analytical ability as the data captured must be accurate and concise

Key Accountabilities

Take responsibility for maintaining a high standard of accurate, up-to date client information during all stages of the process, in order to protect the Bank and our Clients from tax evasion. 

Ensuring any missing information is updated accurately.

Use a high level of attention to detail to complete tasks ‘right first time, every time’, ensuring the tax operations ‘right first time’ targets are met for all tasks.

Have an understanding of the Corporate FATCA/CRS policy & requirements to collect and analyse FATCA/CRS information that has been provided by Clients or sourced from the public domain.

Use strong communication skills to interact professionally with Clients and internal stakeholders, supporting the regulators and local tax authorities in delivering excellent Client service.

Act as a principal point of contact for information about Barclays’ FATCA/CRS requirements and take responsibility for managing the Client’s involvement in all tasks carried out by the FATCA Team.

Use time management effectively to deliver against tight deadlines/SLA’s.

Stakeholder Management and Leadership 

The role holder will need to be able to work alongside the wider business operations and key stakeholders (Corporate, Barclaycard, Retail Personal Clients, Investment Bank, Barclays Wealth and Retail Business Bank) both in the UK and internationally to deliver on client experience and meet regulatory requirements.

The role holder will need to liaise directly with clients (either by letter, email or via relationship points) to gather relevant tax information, whilst maintaining a professional manner and delivering excellent client service.

Decision-making and Problem Solving 

Use strong problem solving and team working skills to resolve cases, including those which are complex while ensuring the Bank’s regulatory requirements are always met.

Take ownership for addressing any Client queries or concerns regarding the FATCA/CRS process. Use strong communication skills to explain the reasons for our FATCA/CRS requirements, to manage Client expectations regarding our processing times, and to always deliver an excellent Client experience.

Risk and Control Objective 

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Purpose, Values and Mindset  

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.


We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.


We operate with honesty, transparency and fairness in all we do.


We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.


We champion innovation, and use our energy, expertise and resources to make a positive difference.


We prize sustainability, and are passionate about leaving things better than we found them.

Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.


Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.


Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.


Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.

Working Flexibly

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.  

If you would like some flexibility then please discuss this with the hiring manager.

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