Senior Product Manager

Location: London

Length: 6 months

PAYE only

Overall purpose of role:

The role holder will develop and maintain “customer focussed products and propositions” and related customer and colleague journeys across BUK to deliver critical business outcomes in the form of customer adoption, customer satisfaction, colleague experience improvement and commercial outcomes.

They will design end-to-end propositions and journeys to delight their customers, setting the technical direction for the products and propositions that they are responsible for. They will have a good understanding of the customer pain-points/opportunities and are able to use these to input into the product or proposition vision/roadmap which aligns to the wider Barclays strategy.

The role holder will implement and own the lifecycle of their proposition and journeys, working with various internal and external stakeholders to continuously improve the customer / client experience based on data, research and feedback. They will input into a product and proposition roadmap and influence ongoing iterations, working with multidisciplinary teams to deliver on the vision. They will be responsible for embedding business and operational readiness, including servicing. Considering the regulated nature of financial services, they will have a good understanding of regulatory compliance and effective risk management with the requisite controls

Key Accountabilities

⦁ Provide proposition/product strategic vision, direction and leadership for which services get built and delivered to customers. Setting the technical direction for the products and propositions that they are responsible for.
⦁ Evaluate opportunities, prioritise high potential ideas and backlog through deep knowledge of customer, business, data and technology.
⦁ With a strong knowledge of the financial services and technology industries, develop a good understanding of the industry developments and relative positioning of the company’s products and services versus the competition to input into the customer strategy and subsequent product and proposition development. 
⦁ Design, develop and maintain end-to-end propositions and journeys for delivering the outcomes needed to deliver the customer strategy and lead the execution of the business priorities.
⦁ Guided by the business strategy, develop different commercial and business models through a strong understanding of the financial drivers of the P&L for the relevant segment/ proposition/ journey.

⦁ Develop a high performing and collaborative team of product designers, engineers and potentially strategic partners to solve and validate problems. Ensure key stakeholders are aligned on vision, output and outcomes at all times.
⦁ Be responsible for guiding product and proposition development through the execution cycle, focusing specifically on analysing, positioning, promoting and tailoring solutions to the customer segments in order to achieve the outcomes post release of new functionality.

Person Specification

⦁ Passionate about product/proposition vision and user experience that is valuable, usable and feasible.  
⦁ Possess very high level of communication skills, bringing different stakeholders, of all levels, together towards one common goal, channel multiple points-of-view and push boundaries by showing external best practises. 
⦁ Stay lean and agile to be adaptive to change  
⦁ Possess strong commercial acumen, understanding of P&L management.
⦁ Possess good understanding of user research techniques, experience design and service design. 
⦁ Relate to engineers, good knowledge of technology stack, understand level of effort and complexity involved is critical for decision making
⦁ Strong understanding of regulations related to financial services, technology and data privacy. 
⦁ Understands the complex risk environment Barclays operates in, and importance of maintaining controls.
⦁ Proven experience in delivering transformational and disruptive change to established business models.
⦁ Strong analytical skills with ability to build data driven insights.

About Barclays

Barclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.

Values

Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measure and reward the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.

Diversity

Barclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.

Hybrid Working

Barclays is currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. Barclays is flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. Barclays also has a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances

Your Benefits

As a contract employee of Randstad Sourceright, you’ll receive a wide range of financial and personal benefits. There’s enrolment in a pension plan (after 12 weeks on assignment) and holiday pay. You’ll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there’s discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.