QA Analyst Population VP
About Barclays UK TransformationOur customers don’t separate Barclays into branches, contact centres, digital channels. They just see one Barclays. So why should we be any different? We have to be one Barclays. That means seeing the bigger picture, not just the channel or area we work in.
About Barclays Remediation PortfolioRCS is a Specialist change team within Transformation operating across Barclay's UK. We are the Centre of Excellence for remediation projects – compensating customers for mistakes we have made in the past. This means we need to take a very customer centric approach and ensure that all learning from previous errors are fed back into our Product and Business teams. Part of the QA team will perform complex data analytics to provide assurance over the in-scope population defined by project teams. In addition, they will provide quantative analysis, clear communication to key stakeholders and perform ad-hoc performance reviews.
Overall purpose of role
The role requires hands on experience of using SQL to interrogate and analyse data, together with the business analysis skills to translate a business problem to a technical solution. You will have used a range of approaches to constructively challenge and positively influence key stakeholders to obtain their buy-in to a proposed solution. Experience of working with Teradata would also be advantageous.
Key AccountabilitiesDelivering the population quality assurance work for the most complex projects in the remediation portfolio. This involves:independently analysing project artefacts and assessing the appropriateness of the data sources used as the basis for deriving an in-scope client populationvalidating the appropriateness and application of the filters applied to the source data to derive the in-scope client population, with reference to key project artefactsconstructively challenging, where required, the projects assumptions and approach to the derivation of their population and provide proactive recommendations for improvement
There will be an occasional need to manage relationships outside of the portfolio with areas of the business such as Risk, Internal Audit and External Audit.
Strong interpersonal skills are required as the right individual will need to constructively challenge and influence a broad range of stakeholders on a regular basis.
Strong organisational skills and attention to detailExcellent interpersonal skills and ability to influence othersGood time management/works estimationAbility to handle change in a dynamic environmentDetail orientatedAbility to work alone and solve complex problems, overcome issues using own initiative whilst keeping management updated
Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.
We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.
Our customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. Where appropriate, and for UK based roles, we will consider requests that the role be based at alternative Barclays’ key UK location from that advertised.
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.
If you would like some flexibility then please discuss this with the hiring manager.