Programmatic Operations Support Manager
Programmatic Operations Support Manage
Length: 6 months – maternity cover
Day to day responsibilities:
To guide, support and deliver to the Programmatic Sub-service operational support, focussing on Governance and Control; including day-to-day governance process management and improvement as well as ad hoc projects. To provide a first class onboarding experience for Graduate / Intern candidates in the APAC region.
Support key governance activities and operational activity as required to enable the delivery of the Programmatic processes
Review, and look to improve, existing processes to streamline operational activity
To maintain and collate sensitive information required for escalations and exception incident recording/monitoring
Ensure that all candidates (with a particular focus on India) are onboarded in full compliance with regulatory requirements, Barclays Operational Risk Framework and internal Barclays Policies and Standards
Escalate any known issues or risks in a timely manner to the right channels
Provide deep dive investigation and analysis in any area which risks may be uncovered
To maintain and collate confidential and sensitive information required for compliant onboarding
Key stakeholder management and relationship building internal to TA as well as across the wider HR function and the business
In-depth knowledge of onboarding and governance processes necessary for successful Programmatic operations
Responsibility for the successful onboarding of Programmatic candidates in APAC (with a particular focus on India)
Responsibility for maintaining and improving key operational and / or governance processes in the Programmatic landscape
Responsible for documenting operational processes and developing new governance processes
Educate and guide clients to understand relevant end to end governance and onboarding processes
Risk and Compliance
Review and improve existing governance processes to ensure control steps are included in the design and actively build control steps into new process designs
Understand programmatic operational processes sufficiently to be able to identify and escalate risks
Ability to lead analysis and investigate areas where there may be risk
Ensure onboarding of Programmatic candidates is recorded, monitored and reviewed in line with regulatory requirements
Up to date knowledge of regulatory requirements, the Barclays risk framework and policies and standards
Partner with stakeholders in risk and control as well as Programmatic sub-service to ensure risk mitigation
Partnership with Programmatic
Ongoing relationship with Programmatic sub-service ensuring an in-depth understanding of operations support requirements
Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.
⦁ Experience in Onboarding global Programmatic employees
⦁ Able to work under pressure and deliver against a number of tasks simultaneously
⦁ Strong attention to detail and data accuracy
⦁ Proven ability to work independently, and as part of a global team
⦁ Skills with MS PowerPoint, MS Word, MS Excel, SharePoint
⦁ Effective and diplomatic written and oral communication skills including an excellent telephone manner
⦁ High levels of tact and diplomacy to handle all types of candidate interaction; ability to guide hiring managers with the on-boarding process
⦁ Experience of leading analysis work through a risk and control lens
Barclays is a British universal bank. They are diversified by business, by different types of customers and clients, and by geography. Their businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by their service company which provides technology, operations and functional services across the Group.
We are an equal opportunity employer and we are opposed to discrimination on any grounds.
Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager.
Everything Barclays does is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Their values inform the foundations of their relationships with customers, clients, employees and contractors.
Barclays aims to foster a culture where individuals of all backgrounds feel confident in being themselves, feel included and empowered to add value.