Private Banking Executive

Private Banking Executive

London (hybrid: 2 days/week on-site, 3 days/week from home)

Length: 6 months (permanent upon performance)

PAYE only

The overall purpose of role
 

The role holder assists the Private Banker in acquiring, servicing, and retaining clients to deliver overall business goals, becomes a key point of contact for the client for day-to-day operational matters, supports the Private Banker in marketing products to clients, and supports the Pod/team/business in the delivery of its targets and goals.

Day to day responsibilities:

• The role holder will assist the Private Bankers in administration and management of day-to-day administration on client relationships including, payments, banking inquiries, attending meetings (to observe/take notes), preparation of file notes, drafting of letters and other documentation, annual client reviews, etc all overseen and signed-off by the Private Banker.
• The role holder responds in a timely and professional manner to client requests, owning task execution end to end, working pro-actively with Operations, Business Management, and I&PO to ensure delivery, resolve issues and reduce/remove errors.
  
   
• The role holder will have good overall knowledge of Barclays Wealth information systems.
• The role holder will assist Private Bankers in ensuring adherence to the Global KYC policy. Complying with all regulatory and Wealth requirements/procedures/controls and recognizing/managing risk. 
• The role holder will identify opportunities to improve current procedures and ways of working to the benefit of our clients; along with aiding the implementation of the change.

Financial services background is not essential 

• The right candidate will be technically minded with strong PC skills (Word, Excel, Powerpoint).
• The successful candidate will have sound knowledge of banking, and operational procedures, plus lending and understanding of security requirements.
• The ideal candidate will have relevant experience (client-facing) in a PBE role or similar industry role.

Key Accountabilities
 

60-70% Client Administration

The role holder will assist the Private Bankers in administration and management of day-to-day administration on client relationships including, payments, banking inquiries, attending meetings (to observe/take notes), preparation of file notes, drafting of letters and other documentation, annual client reviews, etc all overseen and signed-off by the Private Banker.

 The role holder responds in a timely and professional manner to client requests, owning task execution end to end, working pro-actively with Operations, Business Management, and I&PO to ensure delivery, resolve issues and reduce/remove errors.

 

The role holder will have good overall knowledge of Barclays Wealth information systems.

The role holder will assist Private Bankers in ensuring adherence to the Global KYC policy. Complying with all regulatory and Wealth requirements/procedures/controls and recognizing/managing risk. 

The role holder will identify opportunities to improve current procedures and ways of working to the benefit of our clients; along with aiding the implementation of the change.

30-40% Day-to-day client contact – Sales Support
 

• The role holder will support and monitor relationships with the clients, working alongside the Private Banker to ensure quality service is provided at all times.
• The role holder will ensure quality, accurate and timely execution of all client and administrative items and reporting of all risk events and complaints.
• The role holder will act as the key contact point for clients dealing with day-to-day administration across the range of services and products.
• The role holder will acts as liaison between Private Banker and specialist product areas, e.g. Investment Management, Credit, Fiduciary, etc. to ensure the smooth operation of all services.
• The role holder will handle incoming mail, faxes and phone calls from clients, interacting with the relevant support departments and confirming all relevant actions to the clients. 
• The role holder will prepare letters and ad-hoc reports for clients and drafts letters for Private Bankers.
• The role holder will address and solve clients' administration inquiries in order to provide high quality personalised service.
• The role holder performs daily operations and transactions on clients' accounts.
• The role holder will maintain an up to date working knowledge of the markets, economic position, BW research view and product set thus being able to provide a view of these to the Private Banker.

Stakeholder Management and Leadership
 

The key stakeholders and relationships a PBE will interact with are the Private Banker, external clients, the offices or authorized third parties of our clients, internal support teams, internal advisory teams (such as Compliance, Financial Crime, and Chief Controls Office), as well we Senior Management of Private Bankers and Business Delivery & Control. A PBE is expected to have excellent interpersonal skills in order to listen and adapt communication to the needs of the variety of stakeholders the role encounters. There are no leadership responsibilities in the PBE role.

Decision-making and Problem Solving
 

A PBE is expected to use evaluative judgment and analytical skills to interpret the best route of action upon receipt of instruction or request from a client or from the Private Banker. The right candidate will possess the initiative to think things through and the prudence to refer. The role holder will identify opportunities to improve current procedures and ways of working to the benefit of our clients; along with aiding the implementation of the change.

Risk and Control Objective
 

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework, and internal Barclays Policies and Policy Standards 

Person Specification
 

• The successful candidate will have experience with IPB risk and control frameworks and procedures.
• The right candidate will have a general understanding of the Bank’s products and services and of the Barclays Group
• The ideal candidate will have a good understanding of the local regulatory requirements.
• The successful candidate will have strong investment, fiduciary, and banking product knowledge.
• The right candidate will be able to demonstrate up-to-date knowledge of relevant changes in the marketplace, products, legislation, and regulation and understands the implications to the role (e.g. anti-money laundering & KYC). The ideal candidate will also be able to demonstrate integrity and adherence to compliance policies and procedures.

Essential Skills/Basic Qualifications:
 

• The ideal candidate will have knowledge of regulatory issues/PB procedures.
• The right candidate will be technically minded with strong PC skills (Word, Excel, Powerpoint).
• The successful candidate will have sound knowledge of banking, and operational procedures, plus lending and understanding of security requirements.
• The ideal candidate will have relevant experience (client-facing) in a PBE role or similar industry role.

Desirable skills/Preferred Qualifications:
 

• The ideal candidate will have a Degree qualification, however, this is not essential. 
• The right candidate will possess integrity. 
• The ideal candidate will be positive and self-motivated.
• The successful candidate will have good interpersonal skills and adopt a team focus.

Purpose and Values
 

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.

Our values underpin everything we do: Respect, Integrity, Service, Excellence, and Stewardship.

Respect

We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.

Integrity

We operate with honesty, transparency, and fairness in all we do.

Service

We act with empathy and humility, putting the people and businesses we serve at the center of what we do.

Excellence

We champion innovation and use our energy, expertise, and resources to make a positive difference.

Stewardship

We prize sustainability and are passionate about leaving things better than we found them.