Operational Governance Manager

Posted May 31, 2024
Project ID: BCLYJP00045780
Knutsford, Cheshire, Hybrid
35 hrs/week
6 months
Payrate range

Operational Governance Manager

Location: Knutsford, Hybrid Working

Length: 6 Month Initial Contract - Potential to be extended

PAYE only 

Overall purpose of the role

The key purpose of this role is to support the Operational Governance Team in driving forward control and process remediation across CRES.  This role will be administering the department’s Operational Risk and Control (ORAC) risk issue and risk event data entries and following up with stakeholders across the department to ensure remediation activity is undertaken in a timely and effective manner.

The candidate will join the Operational Governance team whose purpose and main objectives of the team are to ensure that: Operational Governance and process across CRES is strong; A sound control environment is maintained across the function and where appropriate within the extended supply chain; The function maintains a robust approach to control delivery and remediation activity. A comprehensive, complete and mature set of processes is established and operating across all service lines within the function.

Key Accountabilities: 

  • Understanding the CRES & Location Strategy services and operations, the underlying risks that the function is impacted by and the associated control environment to help mitigate these

  • Testing operational processes operated by the function (including its suppliers) and assessing the effectiveness of process design and operation.

  • Supporting the enhancement of the control environment by identifying process weaknesses and improvements, whilst offering recommendations for the business to design solutions and implement if/as relevant 

  • Helping embed the Enterprise Risk Management Framework (ERMF) and appropriate Operational Risk Standards requirements. This will require coordination across senior stakeholders, First, Second, and Third lines of defence, as well as Risk and Control owners Coordinate the CRES & LS risk issue and risk event profile.

  • Maintain risk issue and risk event data current and in line with remediation action plan target dates.

  • Support stakeholders throughout CRES & LS in understanding their risk responsibilities and fostering a risk positive culture.

  • Identify and understand root cause.

  • Remediation Assurance – undertake first line assurance to validate remediation.

  • Controls assurance and testing – provide structured/robust assurance to senior stakeholders on internal and external (suppliers) processes and procedures by way of ‘mini audit’ or thematic reviews.

  • Document and present issues and process execution weaknesses with clarity and pragmatism, while also applying a level of professional scepticism, scrutiny and challenge

  • Prepare, socialise and discuss Assurance reports with stakeholders

  • Gain an understanding of operating procedures across all delivery pillars and identify connected remediation needs (read across activity) throughout the function. 

  • Conduct reviews of key CRES activities and support teams to develop clearly mapped processes and establish an approach for assurance.

  • Develop and maintain strong relationships with process/service owners and other stakeholders, and support them in understanding risk issues, risk events and the results of our testing and potential recommendations.

  • Proactively engage with stakeholders to identify emerging risk issues and to enhance CRES Governance and adherence to the Barclays Enterprise Risk Management Framework (ERMF

Key Skills: 

  • Risk and control experience in Financial, Risk Management, Facilities Management or Corporate Real Estate sectors. 

  • Controls assurance/testing experience 

  • Process review and mapping

  • Process Assurance

  • Comprehensive written and spoken communication skills

  • Excellent PowerPoint and Excel skills

  • Strong analytical skills

  • Developing risk management information

  • Working with risk management systems, such as ORAC

  • Root cause analysis

  • Producing quality reports and delivering projects to strict non-negotiable deadlines.

  • Strong team player and hardworking; driven with passion to deliver assigned tasks within timeline

  • Ability to work independently and as part of a global team

About Barclays 

Barclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group. 


Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measure and reward the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it. 


Barclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals. 


At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home.  We have a structured approach where colleagues work at an onsite location on fixed, ‘anchor’, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.


Your Benefits 

As a contract employee of Randstad Sourceright, you’ll receive a wide range of financial and personal benefits. There’s enrolment in a pension plan (after 12 weeks on assignment) and holiday pay. You’ll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there’s discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.

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