Learning and Development Manager

Location: Glasgow OR another UK office (Hybrid working)

Length: 6 months

PAYE only

Overall Purpose of the role

The purpose of this role is to support the readiness and upskilling of HR, HR Technology and colleagues in line with operating model and process changes. As Learning & Development Manager, you will be developing, together with a wider team of training developers and business SMEs, the required global and local training collaterals for HR, HR Technology and non-HR (colleagues, line managers and senior leaders) based on the designed Training Curriculum.

Key Accountabilities

• Develop applicable training collaterals (e.g. how-to-guides, reference guides), including Train-the-Trainers (TTT) instructional slideware based on the designed Training Curriculum and Design documents

• Work in collaboration with Design team to review and ensure accuracy of training materials content, in line with designed technology and processes architecture and Design documents

• Facilitate Train-the-Trainers (TTT) sessions in collaboration with the other Training Delivery Managers and TTT facilitators

• Deliver user training sessions based on the pre-defined training curriculum 

• Support and assist wider group of trainers part of Train-the-Trainers (TTT)

• Contribute to the development of the Train-the-Trainers (TTT) approach 

• Drive the localisation of the training collateral based on the identified local requirements by engaging with the programme during the Design phase

• Support development of local delivery plan with training team and local Change Champions/Agents (including training scheduling, communication, pre-training materials, tracking etc.)

• Organise training logistics and administration for end user training in collaboration with Train-the-Trainer team which includes the booking of training rooms, participant attendance and collation and delivery of feedback

• Develop training schedule to ensure no impact to Bank’s business as usual

• Drive governance and status reporting based on local user training delivery

• Manage post deployment check-ins to be carried out by local Change Agents 

• Deliver post go-live end-user refresher training courses and Hypercare support (e.g. coordinate and implement post go-live drop-in clinics to drive change adoption and support users)

• Develop and deliver training support interventions to address feedback gathered through training evaluations

• Ensure adherence to training strategy, plan and timelines as well as alignment to overall change management strategy

• Facilitate post-go-live user refresher training courses and training support

Essential requirements for this role

• Demonstrated experience of delivering training sessions in a hybrid setting and audience management

• Experience in training development for systems, process and people change

• Ability to develop training content and collateral in line with process and technology scope of change 

• Ability to engage and communicate to impart information and training to audiences made up of diverse backgrounds, explaining difficult concepts in simple terms

• Experience with driving training delivery coordination and organisation

• Ability to lead, motivate and teach colleagues, ensuring they remain engaged with learning content

• Ability to build and maintain relationships at all levels and collaborate with relevant stakeholders to achieve objectives

• Proven ability to effectively influence and communicate at all levels 

About Barclays

Barclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.

Values 

Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measure and reward the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.

Diversity

Barclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.

Hybrid Working

Barclays is currently operating in a hybrid working environment, meaning that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. Please discuss the details of the working pattern options for the role with the hiring manager.

Your Benefits

As a contract employee of Randstad Sourceright, you’ll receive a wide range of financial and personal benefits. There’s enrolment in a pension plan (after 12 weeks on assignment) and holiday pay. You’ll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there’s discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.