KYC Associate (administrator)
Location: fully remote
Duration: 6 months (initially)
Pay rate: £12.23/hour
Hours/week: 35hours per week. Provisional Hours as per brief information**
No previous banking knowledge is needed. You can apply from retail, hospitality, travel or any customer related industry. Your integrity, communication and empathy is what Barclays is looking for.
To get you off to a great start, you’ll spend the first eight weeks learning about Barclays, banking and the role. Alongside formal training sessions, you’ll also gain on the job experience. After this, you’ll be fully immersed in the role. Barclays supports customers from Monday to Friday, between 7AM-5PM and you’ll work 35 hours a week during these hours.
About Team BB SRR KYC
BB SRR KYC is a passionate team of problem solvers who are collectively empowered to achieve the right outcome in the right way for our customers, creating advocates of Barclays. We are a strong team of customer obsessed experts who work with a smart technology to focus on exceeding expectations and turning customers into loyal fans
How will you help Barclays’ customers?
To review and action quality checks within the BB SRR KYC programme
Provide exceptional customer service on behalf of Barclays and follow the Barclays Values
Use personal initiative in developing resolutions to quality checks by investigating, ensuring solutions satisfy both the customer and the business.
The role holder may be required to work flexibly across a variety of different activities included in the SRR KYC programme.
What will you be doing?
Take ownership of cases, as defined in Barclays Group Minimum Standards.
To effectively investigate and resolve cases with varying degrees of complexity and know when to escalate cases of a high degree of complexity and ambiguity.
To engage and take ownership of the case putting yourself in the customer's shoes
To capture accurate information and details through the case handling process to allow effective analysis of the case in a timely manner.
To maintain and manage individual tasks on a daily basis to ensure that case related tasks are dealt with effectively and within relevant timescales.
To clearly communicate requirements to other business areas when information is required to
Achieve/exceed challenging customer service and performance targets.
Proven experience of administrator/back office or relevant role
Excellent organizational and time-management skills, decision making ability
Ability to break down complex issues, assimilate & analyse information and reach a conclusion
Computer literate and able to pick up new systems quickly
Advantage: Demonstrable knowledge and experience of case handling procedures ideally from a financial /claims background
Where will you be working?
Barclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.
Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measure and reward the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.
Barclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.
Barclays is currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. Barclays is flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. Barclays also has a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances
As a contract employee of Randstad Sourceright, you’ll receive a wide range of financial and personal benefits. There’s enrollment in a pension plan (after 12 weeks on assignment) and holiday pay (after eight weeks on assignment). You can discuss any special holiday requests, for weddings, graduations or other significant occasions during this initial period with your team leader. You’ll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there’s discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.