Junior Business Analyst (Remediation)

Location: London / Hybrid

Length: 6 Months

PAYE only

Overall purpose of the role

We’re looking for a proactive Junior Business Analyst to join Barclays Customer Remediation Team. This team leads remediation projects to help rectify issues impacting our customers. Whenever an issue arises across any business area, it’s brought to this team to assess, analyse, and determine the most effective way to address it. This role will allow you to work across a broad spectrum of banking products and services, meaning flexibility, adaptability, and strong cross-functional collaboration skills are essential.

Key Accountabilities

• Collaborate with cross-functional teams, engaging with business and technical stakeholders to identify the scope and impact of customer issues.

• Analyse data sets to uncover patterns, identify exceptions, and develop rule sets to define the impacted customer population.

• Attend and actively contribute to working group calls and, as needed, project steering committee meetings.

• Visualise and interpret data effectively, presenting findings and recommendations to stakeholders through clear, concise, and impactful reports or presentations.

• Work in an agile environment, potentially using project management tools such as Jira, to facilitate project phases and team collaboration.

Key Skills

• Strong ability to analyse complex data, identify trends, and visualise findings to support decision-making.

• Experience working on projects involving multiple teams or departments with a shared goal.

• Excellent communication skills to work with both business and technical stakeholders and the confidence to present to different audiences.

• Demonstrated ability to tackle complex problems, providing data-driven recommendations.

• Knowledge of business analysis methodologies, with exposure to agile project management tools like Jira and Agile preferred.

• Prior experience in a Junior BA or equivalent role.

About Barclays

Barclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.

Values

Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.

Diversity

Barclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.

Hybrid Working

Barclays is currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. Barclays is flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. Barclays also has a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances

Your Benefits

As a contract employee of Randstad Sourceright, you’ll receive a wide range of financial and personal benefits. There’s enrolment in a pension plan (after 12 weeks on assignment) and holiday pay. You’ll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there’s discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.