Data Centre Infrastructure Technician

Overall Purpose of Role

The Datacentre Operations Technicians (DCOPS) role is to provide operational support for the Datacentre during a 24x7x365 schedule. The DCOPS tech will be responsible for addressing faults, incidents, and change requests which are reported to the DCOPS team via the ticket management system within designated SLA’s.  Installs, Moves, and Changes will be implemented by the DCOPS tech based on work orders submitted to the IMAC team.  The DCOPS tech also handles IT related shipments including recording and ensuring that all access requests are compliant with policy.

Key Accountabilities

IMAC/Break-Fix activities
Racking and un-racking of devices according to IMAC plan/schedule
Connection of power cords from to devices to power outlets
Ensuring IMAC processes are followed according to procedure 
Diagnose and troubleshoot hardware issues with servers and other devices

Incident/Change activities

Immediate reaction and rectification of faults 
Escalation to line management if fault cannot be rectified within SLAs
Documentation and reporting of all faults
Maintain dialogue with all interested parties during faults and changes (written and verbal)
Manage and maintain all problem records through to rectification/close
Report and manage any environmental problems to Service

Operations and CRES team

Record all deliveries and collections at the site
Review and authorise datacentre related changes to assess impact on infrastructure
Review and respond to requests for access to the site ensuring centre security policy is strictly adhered to
Review and implement to changes requiring onsite activities, and ensure that change details are strictly adhered to 

Media Handling

Loading and unloading of backup media from backup systems
Sending and recalling media from offsite storage
Manage blank media storage and stock control

Team Working

Flexibility between the Team is paramount to ensure that the correct level of coverage is sustained at all times
Liaise with in-house support groups for Barclays
Liaise with other onsite teams such as Security and ISS
Work with IMAC teams to ensure all planned activity is coordinated correctly.

Maintain close working relationships with all Technical Teams at the Centre to ensure knowledge levels are sustained

Management Duties

Ensure assigned all activities are actioned according to the DC working guidelines.

Datacentre Inspection Management checks.

Health and Safety responsibilities – ensuring your work area is safe
Crisis Manager in the event of incident at Centre out of core business hours (escalation to Shift Lead or DC Manager)
Fire Officer Responsibility 24 x 7 x 365 (Site dependent; not all sites will have this responsibility)

Governance

Provide assistance in all audit, risk controls and attestation requirements.

Adhere to Barclay’s frameworks, policies and procedures applicable to role, demonstrating sound judgement and responsible risk management.

Report all risk events/incidents/issues immediately upon discovery and escalate significant events/incidents/issues using the defined process for the datacentre.
Proactively identify ways to improve the control environment by considering what could go wrong in the processes I operate and how errors could be prevented - focusing on fixing root causes and taking ownership of identified actions.
All mandatory training completed to deadline.

Person Specification

Proficient in hardware operational skills for most systems within the Data Centre.
Proficient in operation of productivity software packages (Outlook, Word, Excel, etc.)
Competent in racking and cabling server and switch equipment

Essential Skills/Basic Qualifications: 

Excellent communication skills
Knowledge of numerous hardware platforms, IT Infrastructure and interdependencies, such as Storage and SAN elements, Unix and Wintel computing platforms, Networking platforms, emerging technologies from both a distributed systems and Data Centre infrastructure level  
Experience troubleshooting and repairing hardware issues at the server level
Understanding of change and/or incident management in a similar support function (has experience of supporting software tools)

Desirable skills/Preferred Qualifications:

ITIL Foundation or better
Comptia Server+ qualification
Any other relevant certification. 
24 x 7 shift working experience
 

About Barclays

Barclays is a British universal bank. They are diversified by business, by different types of customers and clients, and by geography. Their businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by their service company which provides technology, operations and functional services across the Group.

We are an equal opportunity employer and we are opposed to discrimination on any grounds.

Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager.

Values 

Everything Barclays does is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Their values inform the foundations of their relationships with customers, clients, employees and contractors. 

Diversity

Barclays aims to foster a culture where individuals of all backgrounds feel confident in being themselves, feel included and empowered to add value.

Dynamic working

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. 

If you would like some flexibility then please discuss this with the hiring manager.