Customer Service Advisor

Customer Service Advisor

Northampton / Poole (remote work)

PAYE only

Length: 3 months

Working hours: 35 hours/w (9am-8pm) – shift rotation

We are looking for a Customer Service Advisor on a contract basis who will work as part of the outbound team providing the highest standards of service through all customer contact, maintaining our corporate image in line with our business. 

What will you be doing?

• obtaining valuable feedback from new customers and ensuring that they have a sound understanding of their finance product
• identifying trends from feedback, and assess whether an issue needs to be escalated
• pro-active engagement with a number of stakeholders across the business
• ensuring that all queries and requests are processed in a professional and timely manner
• handling and resolving all complaints in a professional and timely manner
• performing Customer and Client verifications in line with the policies
• undertaking tasks as requested by the Team Leader to support the business and team performance

What we’re looking for:

• customer service telephone experience
• good keyboard skills are essential as is speed and accuracy
• excellent communication skills - professional telephone manner and also accurate and written communication skills

Where will you be working?

Northampton or Pool, but in the current situation remote work from home.

About Barclays

Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Values 

Everything Barclays does is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Simply put, success is not just about what People achieve, but about how they achieve it.

Diversity

Barclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.