Customer Remediation Modeller

Posted Sep 19, 2023
Project ID: BCLYJP00036751
London, Greater London, Hybrid
35 hrs/week
6 months
Payrate range

Job Title: Customer Remediation Modeler

Location: London (Hybrid working) 

Contract Length: 6 months, potential extension for the right candidate

Hours/week - 35 hrs/week

Pay Rate range - Competitive 

About Barclays Customer Remediation

Customer Remediation (TCR) is a specialist change team, operating at scale across BUK with a large portfolio of projects. We are the BUK Centre of Excellence for remediation projects – compensating customers for mistakes we have made in the past. This means we need to take a very customer focussed approach and ensure that all learnings from previous errors are fed back into our Product and Business teams whilst supporting a very broad range of stakeholders across all of BUK and its functions, as well as close interaction with our regulators. 

Overall purpose of role

This role plays an important part in the development and delivery of projects within the Customer Remediation Portfolio. The Modelling and Assurance Analyst will work as part of a virtual team of product, subject matter, and change specialists to facilitate the delivery and assurance of projects to compensate customers when the Bank has got things wrong. This is a role that balances commerciality with customer centricity to ensure an outcome is fair for the Bank and for the customer, as we rectify problems of the past as efficiently and accurately as possible. The role holder will be part of a team of Modelling and Assurance specialists, supporting each other’s development, sharing best practice and looking to continually evolve the way that we do things in the team.

Key accountabilities

  • Work with the project team, stakeholders and SMEs in the business to develop a thorough understanding of the problem at hand, including a technical understanding of the system the product sits on. 

  • Look for opportunities to continuously improve processes, methodologies, and tools and roll these out across the team. 

  • Understand the Principles and Methodology used for defining the population of impacted customers and designing a calculation to put impacted customers back into the position they would have been in, had the issue not occurred 

  • Under supervision, contribute to the Modelling Policy Document, a key artifact used to define the granular, technical details of the calculations used to produce and execute financial redress outcomes for customers.  

  • Contribute to defining the requirements for and under supervision, work with large data sets to create models used to calculate financial redress outcomes for impacted customers 

  • Understand the controls in place around the data sets provided by the Advanced Analytics Centre of Excellence that are used for Customer Remediation  

Essential Skills

  • Experience of working with retail and business bank products including but not limited to credit cards, commercial and retail mortgages, overdrafts, unsecured lending, retail finance etc. 

  • Experience with Python, SQL, SAS are highly preferred

  • A high level of numeracy with respect to products in financial services, including the ability to analyze and reconstruct their historic performance 

  • Practical experience of working with, manipulating and analyzing large, complex data sets to draw conclusions and communicate them to Key Stakeholders 

  • Experience in breaking down complex, technical problems and communicating them in an accessible way, to allow robust decision making  

  • Comfortable using the Microsoft Office suite of products, particularly Microsoft Excel, Word, and PowerPoint 

  • Willingness to participate in an environment of continuous improvement, challenge the status quo with creative, innovative ideas and speak up in a constructive way when you see something that does not look right

About Barclays

Barclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.


Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measure and reward the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.


Barclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.

Hybrid Working

Barclays is currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. Barclays is flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. Barclays also has a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances

Your Benefits

As a contract employee of Randstad Sourceright, you’ll receive a wide range of financial and personal benefits. There’s enrolment in a pension plan (after 12 weeks on assignment) and holiday pay. You’ll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there’s discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.

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