Customer Remediation Analyst

Role: Customer Remediation Analyst

Location: London, UK

As a Remediation Analyst, you will act as a detective and a fixer. You will dive deep into customer files to identify where things may have gone wrong and execute the necessary steps to put them right. This is a critical role that blends compliance, data analysis, and quality assurance.

Key Responsibilities

• Document Verification: Meticulously checking customer documentation to ensure accuracy and compliance with internal standards.

• Data Management: Handling and interpreting large datasets to identify impacted customer populations.

• KYC & Compliance: Applying robust Know Your Customer (KYC) knowledge to validate identities and assess risk profiles.

• Case Resolution: Executing end-to-end remediation workflows, ensuring every step of the corrective action is documented and auditable.

What We Are Looking For

We need someone who doesn't just see numbers on a screen but understands the story behind the data.

• Exceptional Attention to Detail: You have an "eagle eye" for discrepancies that others might miss.

• Technical Proficiency: Strong Excel skills are a must (VLOOKUPs, Pivot Tables, and data manipulation should be second nature).

• Industry Knowledge: A solid understanding of KYC (Know Your Customer) and Anti-Money Laundering (AML) principles.

• Analytical Mindset: Proven ability to handle and organize large datasets efficiently without compromising on quality.

• Communication: The ability to explain complex remediation logic to stakeholders clearly and concisely.

About Barclays

Barclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.

Values

Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.

Diversity

Barclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.

Hybrid Working

Barclays is currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. Barclays is flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. Barclays also has a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances

Your Benefits

As a contract employee of Randstad Sourceright, you’ll receive a wide range of financial and personal benefits. There’s enrolment in a pension plan (after 12 weeks on assignment) and holiday pay. You’ll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there’s discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.