Customer Care Representative Fraud
Length: 12 months (initially).
You might be asked to work weekends and out of hours. Normal working hours during training period 9am - 5pm, once trained 7am - 11pm Monday - Sunday. you will be the first point of contact for customers in branch; and the first point of contact for customers choosing telephone options to contact us.
Hours and working pattern:
Four on Four off - 7am-11pm mon-sun -11 hour days
Twilight – 5 over 7 - 3-11pm
Provisional Hours as per brief information**
**Please note due to the nature of the role and business demand, your working pattern can change at your manager’s discretion at any time. This working pattern will fall between Monday to Sunday 7am to 11pm. Your flexibility throughout the assignment is therefore required to accommodate this**
No previous banking knowledge is needed. You can apply from the retail, hospitality, travel or any customer related industry. Your integrity, communication and empathy is what we are looking for.
This is a hybrid role, meaning you will be expected to work a mixture of at home and in the call centre environment, during your employment. At the beginning of your assignment, you will need to be on-site to collect and setup your IT/equipment. This should be dealt with in a day or two, but may take longer. After this, you will be informed when you can work from home and when you are needed to work from the office.
You will be on a rotational shift pattern, where you might be asked to work weekends and out of hours. Working hours can be between 7AM-11PM, Monday - Sunday
Barclays Bank is looking for Customer Care experts to join their team on a contract basis to provide an exceptional customer experience. You will be helping customers to achieve their ambitions and meet their day-to-day banking needs.
This is an amazing opportunity to pick-up new skills and help create moments that deeply matter to customers.
During this role, you will provide customer service to Barclay's customers through inbound/outbound calls, emails and SMS.
How are you going to help Barclays’ customers?
- Understanding Barclays’ products and services
- Using initiative in developing resolutions by telephone, email, SMS, chat, depending on customer preference, to achieve the right outcome and exceed expectations
- Delighting the customer by offering a professional, caring, consistent and outstanding level of service
- Building meaningful relationships with customers
- Being proactive, present and engaging with clients and colleagues
- Sharing new ideas of how to improve things
- Providing effective banking hall coordination assisting customers and providing everyday banking solutions where appropriate
- Completing all back office and administration activities such as updating customer records and building customer contact information
- Being proactive in understanding the short, medium and long term customer needs as the first point of contact, handing off to the relevant experts where appropriate
You will enjoy this role if you are…
- Experienced in communicating with people and give customers a seamless service
- Proven ability to use Microsoft Office tools to a high standard
- Very organised
- Able to effectively manage your customer diary and react to periods of heavy customer footfall
- A strong and empathic communicator
- A real team player
Where will you be working?
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.
Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.
We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.
Our customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. Where appropriate, and for UK based roles, we will consider requests that the role be based at alternative Barclays’ key UK location from that advertised.
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager.