Customer Care Colleague

Location: Wrexham

Length: 6 months

Shifts: Monday - Friday (with Saturday working required every other week - 1 weekday off)

PAYE only 

Overall purpose of the role 

Barclays are looking for Customer Care Colleagues to join their well established team in Wrexham. As the welcoming face of Barclays for branch visitors handling daily banking needs, your primary commitment will be to supporting customers, striving to ensure their experience is truly memorable.

Key Accountabilities:

• Offer a warm and inviting welcome to each customer as they arrive at the Branch

• Provide assistance and guidance with self-service devices as required

• Guide customers with their scheduled appointments

• Strive to serve customers promptly and efficiently 

• Handle occasional inbound customer calls (post-training)

• Discuss digital banking options, applications, and online services with customers

Key Skills: 

• Experience in customer service (including face to face customer service role)

• Enthusiasm for customer assistance and confident interacting with a wide range of customers

• Telephony experience beneficial but not essential (full training provided)

About Barclays 

Barclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group. 

Values 

Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measure and reward the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it. 

Diversity

Barclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals. 

Onsite

Colleagues who perform ‘onsite’ roles will spend four or five days a week working onsite, depending on the requirements of their role and business area.  Please discuss the working pattern requirements for the role you are applying for with the hiring manager.  Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. 

Your Benefits 

As a contract employee of Randstad Sourceright, you’ll receive a wide range of financial and personal benefits. There’s enrolment in a pension plan (after 12 weeks on assignment) and holiday pay. You’ll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there’s discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.