Customer Care Colleague(Part time)

Customer Care Colleague (part time)

• Location: Wrexham 
• Duration: 6 months (initially). 
• Hours/week: 17.5 hours per week. Provisional Hours as per brief information**

No previous banking knowledge is needed. You can apply from retail, hospitality, travel or any customer related industry. Your integrity, communication and empathy is what Barclays is looking for.

To get you off to a great start, you’ll begin the contract with a six-week training programme, where you’ll learn about Barclays, banking and the role. You will join the training programme for <number of contracted hours> hours for the first six weeks, between Monday to Friday, from 9-5pm.

After this, you’ll join the Barclays team in Wrexham branch, working both in the branch and also from home. Barclays supports customers from Monday to Sunday, between 7am and 11pm and you’ll work 17.5  hours a week during these hours.  

Build your skills with Barclays 
Barclays’ goal is to deliver an extraordinary customer experience every time. And the in-branch customer care teams are some of the people who make this happen. Working face-to-face, on the phone, via email or SMS, you’ll create moments that matter to customers. 

This is a real opportunity to develop new skills. You’ll start with a six-week training programme, where you will learn about Barclays products, policies and processes. You’ll then be given ongoing support, to help you refine your knowledge and develop your skills. You don’t need banking experience or financial services expertise, just strong communication skills and a customer-focused approach.