Community Banker

Community Banker

Location:Lowestoft

Length: 3 months (part-time) with a possibility for an extension

We are looking for a Community Banker to join our team on a part-time contract basis to provide an exceptional customer experience by providing excellent service that helps customers to achieve their ambitions and meets their day to day banking needs.

Responsibilities:

Participating fully in team meetings and huddles, being proactive in sharing new ideas of how to improve things for the team and for customers

Being proactive, visible and engaging. Providing effective banking hall coordination and assist customers with their essential everyday needs, providing every day banking solutions where appropriate

Undertaking till management and till balancing and taking responsibility for cash management and controls. Completing all back office and administration activities such as updating customer records and building customer contact information

Keeping your knowledge on our products and services up to date

Delighting the customer by offering a professional, caring, consistent and outstanding level of customer service, whereby an emotional connection with the customer is built

Striving to exceed customer expectations and being empowered to deal with customer requests at first point of contact

Skills:

Being able to organise your own time, effectively manage your customer diary and react to periods of heavy customer footfall

Extensive customer service experience

Excellent communications skills

Banking background is beneficial