Communications & engagement lead

Communications & Engagement Lead

Location- London or Glasgow/ Hybrid

Contract Length- 6 Months

Overall purpose of role

The purpose of this role is to support the launch and embedding of change being delivered by projects and programmes into the HR function and/or by HR led projects into the wider business.

This role is responsible for the communications and engagement workstream activity. Including working with programme leads, workstream leads and subject matter experts to build and execute a communications and engagement plan that will ensure colleagues are engaged at appropriates times throughout the change journey.

Key Accountabilities

Work alongside Project Managers and Change managers to develop communication and engagement approach and plans for required projects.

Advise on most appropriate channels and methods to communicate / engage.

Develop required written engagement materials, including email communications, briefing packs, presentations, articles, FAQs, etc.

Coordinate with suppliers for rich media – videos, posters, animations, demos etc.

Plan and organise events – roadshows, events etc.

Execute / deliver engagement related activity for projects where required.

Coordinate with Corporate Communications team for boarder HR and employee communications.

Manage all engagement queries arising from supported projects and actioning in a timely manner.

Capture feedback and lessons learned on delivered engagement activities to continue to improve activities in the future.

Generate deliverables independently and autonomously.

Able to think through and generate thoughtful change, bringing the best tools and methods to the table to support design conversations.

Have confidence in when to escalate, able to manage risks and issues carefully.

Provide structure and transparency on progress of the engagement activity.

Responsible for internal project communications

Develop and manage communication and engagement project plans and manage actions, risks and issues relating to communications and activity.

Stakeholder Management and Leadership

Work with project leads, subject matter experts, accountable executives to undertake stakeholder assessments and develop stakeholder management plans and approaches.

Facilitate effective communications with all key stakeholders including.

Accountable executives up to HR ExCo level

Facilitate workshops, working groups and steercos effectively with minimal to no oversight.

Manage and maintain strong stakeholder relationships independently and build a wide network across HR and Functions more broadly.

Effectively communicate technical information with a non-technical audience.

Drive momentum and generate sense of excitement for the opportunity facing the organisation.

Adapt style to contribute and enhance overall team performance.

Work effectively with people across a wide range of disciplines, levels, diverse locations, and time-zones.

Decision-making and Problem Solving

Strong analytical/problem solving mindset with the ability and willingness to get into the details for solutions, coupled with the ability to address new situations and efficiently handle any incidents which may arise.

Excellent interpersonal, communication, presentation and influencing skills with the ability to negotiate and solicit engagement at all levels of the organisation to drive towards clear decision making.

Gravitas and ability to have a strong impact and to influence key decisions.

Risk and Control Objective

Take ownership for managing risk and strengthening controls in relation to the work you do

Person Specification

Experience working on a technology-enabled transformation programme in a global context.

Effectively manage a global remote working team and promote collaborative working.

Strong team working skills, demonstrating responsibility and accountability for your contributions to the programme.

Ability to boil down programme content and spotlight on the need-to-know information for the audience.

Ability to both manage team and deliver with a can-do / sleeves rolled up attitude.

Strong interpersonal and influential skills to engage a broad range of stakeholders.

Strong focus and attention to detail

Speed of execution - the ability to act decisively, use sound judgment and develop communications with pace while maintaining a focus on delivering high-quality, accurate work.

Self-starter with energy, drive, and confidence

Create engaging and succinct content via various communication channels including MS PowerPoint, MS Word, MS Outlook etc.

Essential Skills/Basic Qualifications:

Very strong communication, writing and presentation skills.

Ability to use PowerPoint to develop effective communication and engagement collateral.

Experience in working with various media formats (e.g., videos, animations, infographics, demos etc).

Proven ability to effectively influence, communicate and manage stakeholders at all levels of an organisation.

Demonstrate initiative, independence, and critical thinking.

Has extensive experience of understanding business requirements, change impacts and delivering impactful change communications.

Ability to engage with change recipients, understand their needs, create and/or execute plans for successful landing of the change.

Ability to build and maintain relationships at all levels.

Ability to flex and adapt to changing a project environment.

Support and encourage positive working behaviours in others during tasks.

Desirable skills/Preferred Qualifications:

Degree-level qualification in any communications (including public relations), literature, marketing, or journalism discipline.

Experience working in financial services and/or a HR function.

Experience working in an agile environment.

Purpose, Values and Mindset

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.

Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.

Respect

We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.

Integrity

We operate with honesty, transparency and fairness in all we do.

Service

We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.

Excellence

We champion innovation, and use our energy, expertise and resources to make a positive difference.

Stewardship

We prize sustainability, and are passionate about leaving things better than we found them.

Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.

Empower

Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.

Challenge

Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.

Drive

Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.