Communication and Engagement Lead

Posted Sep 20, 2023
Project ID: BCLYJP00036754
London, Greater London, Hybrid
35 hrs/week
6 months
Payrate range

Job Title: Communications & Engagement Lead

Location- London or Glasgow/ Hybrid (Twice a week in the office)

Contract Length- 6 Months

Overall purpose of role

The purpose of this role is to support the launch and embedding of change being delivered by projects and programmes into the HR function and/or by HR led projects into the wider business.

This role is responsible for the communications and engagement workstream activity. Including working with programme leads, workstream leads and subject matter experts to build and execute a communications and engagement plan that will ensure colleagues are engaged at appropriates times throughout the change journey.

Key Accountabilities

  • Work alongside Project Managers and Change managers to develop communication and engagement approach and plans for required projects.

  • Advise on most appropriate channels and methods to communicate / engage.

  • Develop required written engagement materials, including email communications, briefing packs, presentations, articles, FAQs, etc.

  • Coordinate with suppliers for rich media – videos, posters, animations, demos etc.

  • Plan and organise events – roadshows, events etc.

  • Execute / deliver engagement related activity for projects where required.

  • Coordinate with Corporate Communications team for boarder HR and employee comms.

  • Manage all engagement queries arising from supported projects and actioning in a timely manner.

  • Capture feedback and lessons learned on delivered engagement activities to continue to improve activities in the future.

  • Generate deliverables independently and autonomously.

  • Able to think through and generate thoughtful change, bringing the best tools and methods to the table to support design conversations.

  • Have confidence in when to escalate, able to manage risks and issues carefully. 

  • Provide structure and transparency on progress of the engagement activity.

  • Responsible for internal project communications 

  • Develop and manage communication and engagement project plans and manage actions, risks and issues relating to comms and activity.

Person Specification

  • Experience working on a technology-enabled transformation programme in a global context.

  • Effectively manage a global remote working team and promote collaborative working.

  • Ability to boil down programme content and spotlight on the need-to-know information for the audience.

  • Create engaging and succinct content via various communication channels including MS PowerPoint, MS Word, MS Outlook etc.

  • Very strong communication, writing and presentation skills.

  • Ability to use PowerPoint to develop effective communication and engagement collateral.

  • Experience in working with various media formats (e.g., videos, animations, infographics, demos etc).

  • Proven ability to effectively influence, communicate and manage stakeholders at all levels of an organisation.

  • Has extensive experience of understanding business requirements, change impacts and delivering impactful change communications.

  • Ability to engage with change recipients, understand their needs, create and/or execute plans for successful landing of the change.

Desirable skills/Preferred Qualifications:

  • Degree-level qualification in any communications (including public relations), literature, marketing, or journalism discipline.

  • Experience working in financial services and/or a HR function.

  • Experience working in an agile environment.

About Barclays

Barclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.


Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measure and reward the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.


Barclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.

Hybrid Working

Barclays is currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. Barclays is flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. Barclays also has a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances

Your Benefits

As a contract employee of Randstad Sourceright, you’ll receive a wide range of financial and personal benefits. There’s enrolment in a pension plan (after 12 weeks on assignment) and holiday pay. You’ll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there’s discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.

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