Client Service Executive

Client Service Executive
6 Months
PAYE

This role is a Hybrid Role working 2-3 days in the office.

To get you off to a great start, you’ll begin the contract with a six-week training program, where you’ll learn about Barclays, banking and the role. This training runs from Monday to Friday, from 9-5pm first 2 weeks in the office.

Overall purpose of the role:

To provide first class service to the bank’s highest valued and profitable UK corporate clients. Handling of technical, complex queries  for channels (iPortal, BACSTEL-IP and Barclays.Net) and File Gateway. End-to-end proactive query management for a dedicated clients.

Use of initiative to provide high-speed resolution of queries engaging with various teams across the wider Barclays group.

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Barclays Operational Risk Framework and internal Barclays Policies and Standards. 

Accountabilities:

• Work closely with Relationship Team focusing on the delivery of high quality service to a wide range of Corporate Banking clients. 
• Point of contact (email and telephone) for servicing needs of Corporate banking clients.
• Become a trusted reference point for both internal and external clients.
• Generate leads to support sales activity within the team 
• Provide expert support and advice to clients and colleagues
  Adhere to operational rigour and compliance principles. 
   

Key Accountabilities:

Respond to servicing requests received from clients, as well as those from other business areas and third parties. 

Provide world-class service through excellent client servicing, transactional processing and identification of needs.

Act as an experienced point of contact for technical and procedural queries.

Actively identify opportunities for clients to transfer their servicing needs to more efficient and cost effective self serve channels.

Ensure the effective and efficient implementation of new products. 

Capture and record client information during calls to develop understanding of their needs.

Be aware of direct competitor activity, products and servicing channels.

Overcome client’s objections, record and manage complaints in accordance with agreed group procedures
 

About Barclays

Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Barclays is a transatlantic consumer, corporate and investment bank offering products and services across personal, corporate and investment banking, credit cards and wealth management, with a strong presence in our two home markets of the UK and the US. Our goal is to become the bank of choice by providing superior services to customers and clients and supporting our stakeholders via a commercially successful business that generates long-term sustainable returns.

Our two clearly defined divisions, Barclays UK and Barclays International, provide diversification by business line, geography and customer, enhancing financial resilience and helping to contribute to the delivery of consistent returns through the business cycle. We have a strong core business with exciting prospects, well positioned to deliver long-term value for our shareholders. 

The businesses are supported by The Group Service Company. This delivers critical infrastructure services and enhances operational continuity for our business units, it is a centre of excellence for services required by the business, such as fraud management and cyber security, reducing duplication and promoting best practice across our businesses.

Consistent with the objective of delivering long-term sustainable value for all our stakeholders, we have developed our Shared Growth Ambition – our approach to citizenship and the sustainability of the business model we operate. The aim is to make decisions and do business that provides our clients and customers, and the communities which we serve, with access to a prosperous future.

The delivery of our strategy is underpinned by the energy, commitment and passion of our people, and we are clear on our common purpose: creating opportunities to rise. We are a company of opportunity makers working together to help people rise – customers, clients, colleagues and society.

Working Flexibly

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.  
If you would like some flexibility then please discuss this with the hiring manager.

Purpose, Values and Mindset 

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.

Respect

We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.
Integrity

We operate with honesty, transparency and fairness in all we do.

Service

We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.

Excellence

We champion innovation, and use our energy, expertise and resources to make a positive difference.

Stewardship

We prize sustainability, and are passionate about leaving things better than we found them.

Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.

Empower 

Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.

Challenge

Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.

Drive

Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.