Client Service Executive

Client Service Executive

Location: Northwich - office-based!!

PAYE ONLY

Overall purpose of role:

• Work closely with Relationship Team focusing on the delivery of high quality service to a wide range of Corporate Banking clients.
• Point of contact (email and telephone) for servicing needs of Corporate banking clients
• Become a trusted reference point for both internal and external clients
• Generate leads to support sales activity within the team
• Provide expert support and advice to clients and colleagues
• Adhere to operational rigour and compliance principles

Key Accountabilities:

• Respond to servicing requests received from clients, as well as those from other business areas and third parties.
• Provide world-class service through excellent client servicing, transactional processing and identification of needs.
• Act as an experienced point of contact for technical and procedural queries
• Ensure the effective and efficient implementation of new products.
• Deliver a personalised telephone and email service to clients and stakeholders
• Capture and record client information during calls to develop understanding of their needs.
• Maintain accurate records, adhering to data protection principles

About Barclays

Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Our Values 

Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.

Our Diversity

We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.

Our Benefits

Our customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. Where appropriate, and for UK based roles, we will consider requests that the role be based at alternative Barclays’ key UK location from that advertised.

Dynamic working

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. 

If you would like some flexibility then please discuss this with the hiring manager.