Client Relationship Manager

Length of contract: initially 6 months

PAYE only

We are looking for a Client Relationship Manager on a contract basis who will support on the control and classification of remediation cases across multiple inter-related programmes of work and their populations. Providing support to enable the definition, implementation, management and delivery of appropriate outputs, processes and volumes downstream to respective portfolio or programme teams to execute remediation outcomes.

 Responsibilities:

Review the Customer and case information for each case brought into scope. Including:

Customer narrative

• External certificates and statements
• Valuation reports
• Credit application
• Case Manager notes
• Ledger Balances/Statements

• Submit the finalised proposal through the Case Decision and/or Steering Committee dependant on the governance tolerances and discretions set out
• Engage with Legal, Compliance, Litigation Group/BBS/Recoveries for agreement on redress and engagement strategy in this respect, as appropriate
• Stakeholder management within the project in terms of case workflow and ensuring remediation actions are undertaken to ensure satisfactory and timely closure of cases
• Highlight failings in current BAU workflow and where appropriate make recommendations for improvements to safeguard the bank and customers going forward

Skills:

• Understanding of and ability to articulate, design and implement process and workflow
• Strong interpersonal skills are required to constructively challenge and influence a broad range of stakeholders on a regular basis
• Analysis and mapping of activities to enable analysis, delivery of requirements and solutions
• Working knowledge from experience of Credit based products and how they are managed
• Good presentation and reporting skills

About Barclays

Barclays is a British universal bank. They are diversified by business, by different types of customers and clients, and by geography. Their businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by their service company which provides technology, operations and functional services across the Group.

We are an equal opportunity employer and we are opposed to discrimination on any grounds.

Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager.  

Values 

Everything Barclays does is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Their values inform the foundations of their relationships with customers, clients, employees and contractors.

Diversity

Barclays aims to foster a culture where individuals of all backgrounds feel confident in being themselves, feel included and empowered to add value.

Our Benefits

Our customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. Where appropriate, and for UK based roles, we will consider requests that the role be based at alternative Barclays’ key UK location from that advertised.

Dynamic working

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. 

If you would like some flexibility then please discuss this with the hiring manager.