Change Delivery Manager

Posted Nov 16, 2023
Project ID: BCLYJP00035187
London, Greater London
35 hrs/week
6 months
Starts: Nov 19, 2023
Ends: May 29, 2024
Payrate range

Job Title: Business Analyst (Change Management)

Location: London (hybrid - 2 days in office)

Pay rate: (PAYE)

Duration: 6 months (potential extension)

About Transformation Customer RemediationTransformation Customer Remediation (TCR) is a specialist change team within Transformation, operating at scale across BUK with a large portfolio of projects. We are the BUK Centre of Excellence for remediation projects – compensating customers for mistakes we have made in the past. This means we need to take a very customer focussed approach and ensure that all learnings from previous errors are fed back into our Product and Business teams whilst supporting a very broad range of stakeholders across all of BUK and its functions, as well as close interaction with our regulators.

We’re not what you would usually think of when considering a role in Change, so we’d be keen to have the opportunity to talk to you about how this role fits in with our efforts to build a diverse, dynamic, and positive team culture.  We welcome new perspectives and ideas to improve the way we run our team and we actively encourage applications from all backgrounds and experience levels. If this sounds interesting, please read on reach out to the hiring manager for an initial discussion regarding the role and our flexible working approach.

Overall purpose of role

The role’s primary purpose is to take responsibility for the overall delivery of projects or governance & control processes within and across the main change delivery functions/teams.  This includes overall accountability and end to end delivery for a set of related initiatives or governance as defined by our business portfolio framework or statutory regulator.  Ensuring all projects or governance processes are delivered within agreed governance, timescales and costs/FTE whilst remaining within agreed budgets, and actively contributing to and championing the development of the change delivery process.

Potentially line managing and mentoring BA4 Change Delivery Managers and other colleagues to assist with their education in analysis skills, quality of work and personal development.

Key Accountabilities

  • Accountable for project delivery cycle activities aligning to either individual business case, scope, schedule and cost constraints inherent within the change environment at the project level (including how they intersect with key enablers required for successful delivery (integration, scope, time, cost, quality, HR, communications, risk and procurement management)) or delivery of activities within the reporting cycle at a business wide level.

  • Accountable for project/programme wide planning within your assigned remit, including the progressive elaboration of scope into detailed work packages underpinning a critical path at the project/programme level or planning reporting flow and timelines aligned to the governance calendar.  This may include preparing or inputting into reporting packs, weekly status reports, RAID logs, analysing weekly MI, financial review & reconciliation processes, governance calendar and governance audits.  All planning should be clear and communicated effectively with all timelines adhered to.

  • Responsible for ensuring the creation and execution of a risk control framework (including risk trigger/identification, risk assessment, risk control, and risk mitigation at a project/programme level) and that all risks/issues are accurately captured and entries are valid and up to date with supporting commentaries. Understand and prioritise risks and issues according to the various reports/forums they feed into.

  • Responsible for the creation and execution of a project control framework encompassing resource, financial control and governance/compliance management either on an individual project/programme basis or as part of a business wide remit.

  • Accountability for the delivery of an end-to-end business and technology solution supported by the supply chain (internal and external) across multiple processes, systems and infrastructure, where required on a project/programme basis.

  • Individual role holders may be required to manage the business governance calendar, facilitate governance forums, manage status review board inputs, co- ordinate and manage resource and demand planning and recruitment processes, authorise travel and purchase orders, manage the change request and governance processes

  • A role model in terms of behaviour and commitment to collaboration across Barclays UK. Lead and champion key activities to enhance the wider team culture such as but not limited to: Citizenship, Knowledge share, Process & Tools, Resource Assignment Management, Recruitment & Onboarding, Professional Development and Culture.

  • Be a key influencer in ensuring projects leverage the Citizenship Lens to 'do the right thing' for customers and, wherever appropriate, support the corporate ethos of being a force for good in the community.

  • Provide management and leadership for up to 5 personnel as applicable.

  • Ensures Change Acceptance & Deployment Planning activities are supported collaboratively across the Group to ensure ‘Business Readiness’ for all change activity, whilst supporting with channel specific Impact Boards and Go/No go forums.    NB This accountability does not apply to individuals in the Customer Remediation team.

Stakeholder Management and Leadership 

  • Act as a role model in terms of both delivery and behaviour for all colleagues in BUK 

  • Builds trust and confidence from wide ranging stakeholders covering senior business representatives, control functions, technical delivery partners and impacted areas in order to fully understand current state position, to-be aspirations and potential solutions to reach them.  

  • Ability to encourage a culture of collaboration amongst team, virtual team and stakeholders and seamlessly gain insight needed to develop options and influence decisions to a consensus.

  • Providing virtual oversight of design elements, working with business partners and stakeholders to ensure end to end design meets specific transformation outcomes.

  • Coaching, buddying, mentoring and training of both Business Unit and wider business colleagues.  

  • Line manage individuals fairly and within the Group’s HR policy framework with particular focus on performance management, Equality and Diversity and ongoing development needs.

Decision-making and Problem Solving 

  • Build strong working relationships with all key stakeholders across the Bank and with our external partners to create a highly effective operating environment, which can proactively anticipate change needs and flawlessly execute change.

  • Accountable for preparing, presenting, and managing steering committee materials and decisions and presenting said material up to Director Level audiences.

  • Communicate with passion and enthusiasm at all times and embrace change as a way of working.

  • Add value to key stakeholders across BUK and facilitate the thinking of the senior business leaders.  Work in partnership with them to drive the best experience for our customers, setting shared objectives.

  • Responsible for making sound evaluative judgements based on the analysis of factual and qualitative information in complex situations.  Analysis should include a diverse range of internal and external sources such as procedures and practices in the immediate business area, Business Unit and BUK Businesses.

Risk and Control Objective 

Take ownership for managing risk and strengthening controls in relation to the work you do.

Person Specification

  • Advanced interpersonal and communication skills and ability to build relationships with a wide range of stakeholders, including ability to challenge senior stakeholders where applicable. 

  • A detailed understanding and experience of governance and management of projects and change, identifying and articulating risks to delivery of those projects.

  • Self-motivated and with a desire and ability to deliver quality results.

  • Ability to positively influence, challenge and negotiate with others by demonstrating core values and behaviours with integrity.

  • Highly organised and expert in facilitating collaboration amongst others.  

  • Advanced ability to plan effectively including resource management.

  • Confidence to challenge colleagues to ensure the most appropriate solution is delivered.

  • Expert in designing and delivering complex and strategic business solutions, based on advanced data analysis, requirements definition and operational design, including documenting and presenting at an advanced level.

  • The right candidate will be change and action orientated with a focus on continuous improvement. 

  • Advanced ability to engage, motivate and inspire people.

  • Ability to support and develop others within the team combined with a focus on continuous improvement

  • Ability to maintain discretion at all times when dealing with sensitive and/or highly confidential information.

Essential Skills/Basic Qualifications:

  • Project Management/Business Change experience in cross functional teams

  • Successful stakeholder and supplier management – internal and external, and at a senior stakeholder level.

  • Evidence of successful people leadership at a mid-management level within a large organisation in a cross matrixed environment

  • Excellent organisational and time management skills - able to work independently and as part of a team

  • High standard of accuracy and attention to detail.

  • Flexibility required, able to prioritise, flawlessly execute at speed; able to work at pace to fast moving demands of the business.

Purpose and Values 

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.

Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.


We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.


We operate with honesty, transparency and fairness in all we do.


We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.


We champion innovation, and use our energy, expertise and resources to make a positive difference.


We prize sustainability, and are passionate about leaving things better than we found them.

Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.


Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.


Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.


Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.

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