Business Banking Client Service Executive

Client Services Executive

Remote Working 

Length: 6 months 

PAYE only

Overall purpose of role

The key aim of this role is to deliver world-class service to our customers/clients, providing excellent service delivery that exceeds their expectations and achieves challenging business objectives. Becoming a trusted reference points for internal/external customers/clients, able to provide expert advice and aftercare on a range of products to meet customer/client needs. On-going development and training is provided to up-skill our teams on a range of subjects, allowing them to provide a high-speed and accurate resolution of queries

Key Accountabilities:

• Providing end-to-end support for clients, resolving complex queries, co-ordinating responses from other servicing or processing departments through a variety of channels, primarily telephony.
• Proactively guide and support customers through the flexibility of digital service to ensure they have confidence in using their channels of choice.  Listening to customer’s needs and building relationships, making them aware of products that may be suitable for them.
• Managing and growing customers/clients knowledge, by building meaningful relationships and meeting their business needs. Natural empathiser with the willingness and ability to understand customers/clients’ point of view and to build rapport in a variety of scenarios.
• Ensuring Service Level Agreements are met and overcoming customer objections by managing complaints in accordance with agreed group policy and procedures.
   

Skills :

• A passion for delivering excellent experiences to customers with high expectations of our services
• Experience of working in a customer focused environment and delivering an excellent experience to customers
• Excellent communication and influencing skills, and a collaborative, team-based approach to work
• The confidence to challenge and improve our current systems and processes
• A proven record of creative problem solving, and the confidence to take the initiative to permanently resolve potential issues

Where will you be working?

Remote working 

About Barclays

Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Our Values 

Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.

Our Diversity

We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.

Our Benefits

Our customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. Where appropriate, and for UK based roles, we will consider requests that the role be based at alternative Barclays’ key UK location from that advertised.