Business Analyst (Risk) - AVP

Posted Nov 21, 2023
Project ID: BCLYJP00037453
London, Greater London, Hybrid
35 hrs/week
6 months
Payrate range

Location: Canary Wharf, London

Hybrid: 2 days a week in office

Length: 6 months

PAYE only 

Overall purpose of the role 

Barclays is looking for a Business Analyst - AVP to join an exciting and dynamic part of the business; TCR - BUK. Transformation Customer Remediation (TCR) is a specialist change team within Transformation, operating at scale across BUK with a large portfolio of projects. TCR is the BUK Centre of Excellence for remediation projects.  

The primary purpose of this role is to take responsibility for the overall delivery of TCR’s engagement in the NAPA process and support of the broader Protect Agenda. Ensure governance & control processes across TCR NAPA assessment lifecycle. This includes overall accountability and end-to-end delivery for TCR NAPA assessment and supporting the monthly NAPA cycles. Maintain the TCR NAPA assessment governance processes are delivery of assessments within agreed governance standards and timescales.

Key Accountabilities: 

  • Maintaining NAPA Lessons Learned documentation including annual reviews and regular updates from lessons learns from remediation projects out at TCR project closure.  

  • Managing NAPA application submitted to TCR for review.  Evaluating key artefacts and ensuring the TCR Score assessment has been completed consistently and accurately. 

  • Managing the risk weighting associated with the TCR assessment to ensure the assessment provides an accurate risk score.  

  • Evaluating financial products at key stages of the product life cycle, support key delivery forums to ensure TCR lessons learnt have been considered in design, build and delivery phase of product development. 

  • Working on ad hoc projects across BUK to improve change delivery and product development. 

  • Support business areas in submitting TCR assessment; working with BI/BUK colleagues to understand and satisfy observations and conditions contained in TCR approvals.  Working with compliance to ensure any condition or observations are communicated and addressed in final approval. 

  • Back testing risk scores with historic remediation activity and NAPA Post Implementation Review.  

  • Managing a backlog of changes to the TCR assessment tool, implementing ad-hoc changes, and working with SME for updates the tool. 

  • Responsible for the creation and execution of a risk control framework (including risk trigger/identification, risk assessment, risk control, and risk mitigation for NAPA applications).  Ensuring that all risks/issues/observations/conditions are accurately captured with supporting commentaries. Understand and prioritise risks and issues according to the various reports/forums they feed into.

  • Working with programme delivery steercos providing remediation lens to key strategic projects across BUK including the delivery of an end-to-end business and technology solution supported across multiple processes, systems and infrastructure.  

  • Supporting with the deployment of the TCR Assessment into strategic Appian toolset.

  • Be a key influencer in ensuring projects leverage the Citizenship Lens to 'do the right thing' for customers and, wherever appropriate, support the corporate ethos of being a force for good in the community.

  • A role model in terms of behaviour and commitment to collaboration across Barclays UK. Lead and champion key activities to enhance the wider team culture such as but not limited to: Citizenship, Knowledge share, Process & Tools, Resource Assignment Management, Recruitment & Onboarding, Professional Development and Culture.

  • Individual role holders may be required to manage the business governance calendar, facilitate governance forums, manage status review board inputs, co- ordinate and manage resource and demand planning and recruitment processes.

  • Decision-making and Problem Solving: Build strong working relationships with all key stakeholders across the Bank 

  • Risk and Control Objective: Take ownership for managing risk and strengthening controls in relation to the work you do.

Key Skills: 

  • Strong statistical skills, model development and risk evaluation 

  • Business Analysis skills 

  • Stakeholder management – internal and external, and at a senior stakeholder level.

  • Evidence of successful people leadership at a senior management level within a large organisation in a cross matrixed environment

  • Excellent organisational and time management skills - able to work independently and as part of a team.

  • High standard of accuracy and attention to detail.

  • Flexibility required, able to prioritise, flawlessly execute at speed; able to work at pace to fast moving demands of the business.

  • Must have strong skills in producing documentation 

  • A good understanding of banking products and services

  • Understand how risk models work

  • Risk calibration

  • Risk models

  • Model implementation - review and updating of models

Key Core Competencies:

  • Change Control

  • Responding to Change & Transformation

  • Stakeholder Management

  • Agile Methodologies

  • Budgeting

  • Business Case Development

  • Process Management & Improvement

  • Customer Remediation

  • Organisation Structuring

About Barclays 

Barclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group. 


Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measure and reward the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it. 


Barclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.


At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home.  We have a structured approach where colleagues work at an onsite location on fixed, ‘anchor’, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

Your Benefits 

As a contract employee of Randstad Sourceright, you’ll receive a wide range of financial and personal benefits. There’s enrolment in a pension plan (after 12 weeks on assignment) and holiday pay. You’ll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there’s discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.

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