Vulnerability & Consumer Duty Senior Manager

Role: Vulnerability & Consumer Duty Senior Manager (VP)

Location: London, Northampton, or Radbroke

Contract Duration: 6-month

The Opportunity

Our strategic roadmap is established, and we are now seeking a Vulnerability & Consumer Duty Senior Manager to lead stakeholder alignment and governance. While this role is firmly centered on execution rather than high-level policy theory, your primary mission is to steer cross-functional working groups, resolve conflicting priorities, and ensure Consumer Duty and customer vulnerability are permanently embedded into operations without falling back on temporary hot fixes.

What You’ll Do

• Lead Steering Groups & Stakeholder Alignment: Chair steering committees, navigate sensitive and challenging conversations, and bring operational, risk, and business stakeholders fully onside.

• Operationalize Regulatory Publications: Take complex regulatory outputs (such as the FCA’s Good and Poor Practice publications), prioritize their critical elements, and drive the delivery of comprehensive, multi-stream action plans.

• Tackle Cross-System & Structural Roadblocks: Work with senior business partners to resolve end-to-end customer journey roadblocks, addressing underlying data issues and legacy system integration challenges rather than settling for superficial soundbites.

• Deliver an Enduring Compliance Legacy: Ensure our vulnerability and Consumer Duty framework is robust, cohesive, and fully owned by operational teams for the long haul.

What We’re Looking For

• Senior Risk & Compliance Leadership: Extensive 1st and 2nd line risk, compliance, or conduct experience, with a proven track record delivering Consumer Duty and vulnerability initiatives.

• Influencing in Tier 1 Banking: Experience navigating large, complex banking environments, with a demonstrated talent for overcoming resistance and driving consensus across siloed teams.

• Substantive Regulatory Expertise: Ability to critically evaluate regulatory findings, distinguish mandatory priorities, and translate complex mandates into structured business change.

• Outcome-Centric Perspective: A nuanced view of customer fairness, understanding the crucial distinction between delivering a pleasant customer experience and achieving an objectively fair, compliant customer outcome.

About Barclays

Barclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.

Values

Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.

Diversity

Barclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.

Hybrid Working

Barclays is currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. Barclays is flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. Barclays also has a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances

Your Benefits

As a contract employee of Randstad Sourceright, you’ll receive a wide range of financial and personal benefits. There’s enrolment in a pension plan (after 12 weeks on assignment) and holiday pay. You’ll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there’s discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.