Vulnerability & Consumer Duty Manager

Role: Vulnerability & Consumer Duty Manager (AVP)

Location: London, Northampton, or Radbroke

Contract Duration: 6-month

The Opportunity

Our Business Banking Risk Execution team is expanding. With strategic scoping already complete, we need a Vulnerability & Consumer Duty Manager focused on hands-on operational delivery. You will embed regulatory requirements directly into business-as-usual workflows so our vulnerability and Consumer Duty processes operate reliably without relying on perpetual "hot fixes".

What You’ll Do

• Drive Hands-On Operational Delivery: Act as the operational engine room—focusing on task delivery, process integration, and practical execution.

• Turn Regulatory Guidance into Concrete Actions: Review key industry and regulatory publications (such as the FCA’s Good and Poor Practice guidance) and translate their core expectations into clear, end-to-end operational actions.

• Fix the End-to-End Journey: Map and improve entire customer journeys—identifying where legacy platforms, disconnected systems, or data limitations create hurdles, and delivering practical process changes.

• Embed Sustainable Practice: Help operational teams adopt compliant practices seamlessly into their daily routines rather than relying on surface-level checklist compliance.

What We’re Looking For

• Conduct & Regulatory Background: Proven 1st or 2nd line risk, compliance, or conduct experience with specific exposure to Consumer Duty and customer vulnerability.

• Banking Experience: Prior background working within complex legacy environments at a Tier 1 peer institution.

• Outcome-Focused Approach: A deep understanding of the intersection between vulnerability and Consumer Duty, specifically recognising how a good customer experience differs from a genuine good customer outcome.

• Execution Track Record: Demonstrated ability to dissect complex regulatory papers and operationalise them across fragmented systems and processes.

About Barclays

Barclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.

Values

Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.

Diversity

Barclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.

Hybrid Working

Barclays is currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. Barclays is flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. Barclays also has a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances

Your Benefits

As a contract employee of Randstad Sourceright, you’ll receive a wide range of financial and personal benefits. There’s enrolment in a pension plan (after 12 weeks on assignment) and holiday pay. You’ll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there’s discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.